Peter and Jonathan discuss how to handle unhappy customers, interview Scott Gerber of the Young Entrepreneur Council, and talk about Volkswagen's customer service disaster. Show Notes: Unhappy Customers (:30) How Should You Handle Unhappy Customers? - bit.ly/1OY12p3 Do You Have What It Takes to Provide Stand-out Customer Service? - bit.ly/1r3IMPy 10 Ideas for Winning Back Unhappy Customers - bit.ly/1p6J7PX Turn a Negative Customer Service Experience into a Positive - bit.ly/1O0Ngow What Can I Learn From an Angry Customer? - bit.ly/1J0SzNl The Nordstrom’s Urban Legend - bit.ly/1O0N7kY Top Gear - bit.ly/1Nnz1Vo Scott Gerber (17:00) Scott's Website - bit.ly/1OmFqji YEC - bit.ly/1lBVS8R Volkswagon (31:08) The Story - bbc.in/21Wav7B The Software - nyti.ms/1NnyZfZ