How do you scale a property management business while maintaining service quality and operational efficiency? In this episode of the Jake & Gino Podcast, Gino Barbaro sits down with Mike Steward, Vice President of Real Estate Sales at Real Property Management. With over 18 years of experience across real estate, construction, and property management—and a background as President and COO of a Sotheby’s International Realty franchise—Mike shares proven strategies to help operators grow door count, increase market share, and reduce churn. This conversation dives deep into the systems, metrics, and leadership principles required to scale a property management company in today’s competitive landscape.   This episode is brought to you by Wheelbarrow Profits Timestamps 00:00 – Intro 01:20 – Meet Mike Steward 04:10 – From Wine Industry to Property Management 08:30 – Lessons from Sotheby’s Leadership Experience 13:45 – What Separates High-Growth PM Companies 18:20 – Biggest Mistakes in Scaling Door Count 23:10 – Sales in Property Management vs Traditional Real Estate 28:40 – Understanding Churn & Client Experience 33:50 – The Power of In-House Sales Training 38:15 – Key Metrics That Drive Market Share 43:30 – Scaling Without Losing Service Quality 48:10 – Wealth Optimizer Portfolio Explained 54:20 – Using Data to Drive Growth Decisions 59:10 – Prioritizing Sales vs Operations 01:03:30 – Real Case Study & Results 01:08:40 – Final Advice for Scaling in the Next 12 Months 01:12:00 – Closing Thoughts We're here to help create real estate entrepreneurs...  About Jake & Gino: Jake & Gino are multifamily investors, operators, and owners who have created a vertically integrated real estate company. They control over $350M in assets under management. Connect with Jake & Gino here --> https://jakeandgino.com. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.