You must train your clients from the first meeting what to expect with their case. Not only should you "Under-promise and over-deliver," but you must set reasonable expectations for all aspects of the case: potential results, communication and workload. This podcast is full of great tips to save time and energy when communicating with clients, plus several methods for keeping the clients busy and off your back. Enjoy! Need to train your staff and make your office into an endless money machine? We can help with personalized evaluation and training. Text Thom Goolsby at 910-262-7401.