🫱🏻‍🫲🏼 Book a Free Discovery Call with Tradie Web Guys: https://tradie.wiki/tssytMost tradies don’t need more motivation. They need clearer targets.In this 492nd episode of The Site Shed, Matt Jones chats with Zak Saboune from Service Today about how to build KPIs that your team actually understands, buys into, and performs for. No fluffy corporate scorecards. Just simple, practical numbers and behaviours that drive better productivity, stronger culture, and more profit.If you’ve ever felt like your team is busy but results are inconsistent, this one will help you set expectations properly and track what matters without turning the business into a spreadsheet.Key Chapters:00:00 - Teaser01:30 - Introduction of Guest Zach Saboune04:45 - Current Scale of the Business06:26 - Managing Growth with KPIs11:00 - Implementing Business Frameworks15:32 - The Importance of Systemization16:47 - Private Equity and Business Value22:01 - Customer Acquisition Strategy27:26 - Maximizing Lifetime Customer Value31:34 - The Membership Model: Total Care Club38:58 - Delivering on Membership Value47:40 - Sticking to the B2C Vertical53:42 - Staff Retention and Culture57:54 - Training for Brand Consistency59:19 - Future Outlook for Service Today📲 Watch On Youtube: The Site Shed YouTube Channel🎙 About Our Guest: Zac SabouneZac Saboune is the CEO of Service Today and a leader in the Australian home services space, known for helping build one of the country’s largest service businesses. In this episode, he shares practical insights on KPIs, productivity, customer lifetime value, and building a trade business that scales with clarity and accountability.CONNECT WITH ZAC SABOUNEWebsite: https://www.servicetoday.com.au/Facebook: https://www.facebook.com/ServiceTodayAuInstagram: https://www.instagram.com/servicetoday/?hl=enLinkedIn: https://www.linkedin.com/in/zak-saboune-ceo-of-australia-s-largest-home-service-company-53ba2a150/CONNECT WITH THE TRADIE WEB GUYS!Website: https://www.tradiewebguys.com.au/YouTube: https://www.youtube.com/@TradieWebGuysOfficial?sub_confirmation=1Facebook: https://www.facebook.com/TradieWebGuysOfficialInstagram: https://www.instagram.com/tradiewebguys/LinkedIn: https://au.linkedin.com/company/tradie-web-guysMatt’s LinkedIn: https://www.linkedin.com/in/iamthemattj/ If you enjoyed this podcast, please take a moment to leave us a review:⭐ https://lovethepodcast.com/TheSiteShedLove the audio version of this podcast? Subscribe to the link below:⭐ https://followthepodcast.com/TheSiteShed#podcast #thesiteshed #tradiewebguys Your Next Step:Join Tradie Academy, our free community packed with templates, checklists, and resources shared by podcast guests, coaches, and successful tradies.👉 Join free and grab your next growth tool here: https://tradie.wiki/podFollow The Site Shed:Facebook: The Site ShedInstagram: @thesiteshedLinkedIn: Matt JonesWebsite: thesiteshed.comYouTube: @TheSiteShedIf you enjoyed this podcast and the series, please take 5 minutes to leave us a review:⭐ https://lovethepodcast.com/TheSiteShedLove the audio version of this podcast? Subscribe to the link below:⭐ https://followthepodcast.com/TheSiteShed