<description>&lt;p&gt;In this conversation with Matt Baer—Chief Digital and Customer Officer at the longstanding, iconic retailer Macy's—shares key insights on the importance of getting the fundamental customer experience right before anything else.&lt;/p&gt;</description>

The Chief Customer Officer Human Duct Tape Show

Jeanne Bliss

First Things First: Get the Fundamental Customer Experience Right

DEC 2, 202250 MIN
The Chief Customer Officer Human Duct Tape Show

First Things First: Get the Fundamental Customer Experience Right

DEC 2, 202250 MIN

Description

In this conversation with Matt Baer—Chief Digital and Customer Officer at the longstanding, iconic retailer Macy's—shares key insights on the importance of getting the fundamental customer experience right before anything else.