Watch the video version on YouTube: https://youtu.be/y6Jck3rU5FI On this episode of Disability Deep Dive, hosts Jodi and Keith interview Mark Miller, founder and CEO of Inclusion Impact Accessibility and a contributor to the W3C Accessibility Maturity Model, about what it means for state and local governments to meet WCAG 2.1 Level AA and the implications of the DOJ Title II rule with an (now extended) April 24, 2027, deadline for entities serving 50,000+ people. Mark explains WCAG, common barriers across websites, documents, apps, videos, and kiosks; the inefficiency of retrofitting versus building accessibility into design, development, QA, and governance; and why overlays don't deliver "full compliance." The episode also discusses media representation, including CODA, Bridgerton, The Pitt, and a Deep Cut analysis of Todd Browning's 1932 film Freaks, weighing its historical visibility of disabled performers against harmful language, exploitation, and horror framing. Inclusion Impact Accessibility: https://inclusionimpact.co/ Mark Miller: https://inclusionimpact.co/mark-miller/