<p><span style="font-weight: 400;">The digital frontier is reshaping the way we resolve disputes. Join Juan Herrera, the head of the nation’s largest and longest-running vehicle warranty and lemon law dispute resolution program, BBB AUTO LINE, and Colin Rule, CEO of </span><a href="http://mediate.com"><span style="font-weight: 400;">Mediate.com</span></a><span style="font-weight: 400;">, as they explore how cutting-edge technologies are transforming online dispute resolution (ODR) across industries.</span></p> <p><span style="font-weight: 400;">Whether you&#8217;re a legal professional, a mediator, or simply curious about the future of conflict resolution, this podcast will equip you with insights on the tech journey ODR has been on, and where ODR is headed.</span></p> <p>Chapters:</p> <p>00:00 – Intro &amp; Guest Background: Juan Herrera welcomes Colin Rule, pioneer in online dispute resolution.<br /> 01:24 – What is ODR?: How technology transformed dispute resolution.<br /> 02:50 – Scaling Disputes at eBay: Building systems to handle millions of cases.<br /> 06:28 – Adapting for Complex Cases: Tailoring processes for high-value disputes.<br /> 09:56 – Pandemic Shift to Online Mediation: How COVID-19 changed the field.<br /> 14:24 – AI in Dispute Resolution: Current uses and future potential.<br /> 22:19 – Smart Contracts &amp; Trust Tech: Blockchain’s role in resolving disputes.<br /> 26:16 – Ethics &amp; Fairness in AI: Setting guardrails for trustworthy systems.<br /> 30:19 – Closing Thoughts: Colin’s vision for the future.</p> <p>The post <a href="https://www.accountabilitystudio.org/2025/08/14/the-impact-of-emerging-tech-on-odr/">The Impact of Emerging Tech on ODR</a> appeared first on <a href="https://www.accountabilitystudio.org">BBB National Programs</a>.</p>