Effective leaders are big, bold, outspoken individuals, who inspire confidence and loyalty through the sheer force of their dynamic personalities. Or, are they?

In this week’s Confessions podcast, “Flexing for Success,” we talk to Steve Schloss, Chief People Officer of the United States Golf Association (USGA), about the leadership skills that introverts bring to the table, and why they shouldn’t be overlooked because of their more reserved personalities.

“I’ve often said to people that if you want applause, you can talk all you want, but if you want results, you have to listen.”