PhorestFM: Building a Stronger Industry, Together

Phorest Software

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The professional hair, beauty, and medi-aesthetics industry has a lot to be proud of. Phorest has always been in awe of it. The energy. The camaraderie. The creativity. Being a business owner takes courage, but it can sometimes become an isolating, all-consuming reality. Amidst the daily whirlwind of tasks, there’s still the challenge of thinking ahead, of carving a path forward. The PhorestFM podcast celebrates innovative ideas, methods, and bold perspectives on business management and growth, marketing, leadership, and building great teams and cultures. Launched in 2017, it is hosted by Alex Bélisle-Springer (he/they), Global Education Content Lead at Phorest Salon Software. New episodes every second week, with occasional bonus drops on ”off” weeks.

Recent Episodes

AUG 11, 2026
Jordan White BSN, RN, LSO, CNI on Building Medical Aesthetic Practices That Last Beyond Trend Cycles
[335] Jordan White, known on Instagram as The Murse Injector, is a pioneering leader in aesthetic medicine and the founder and owner of URBAN Medical, a practice that has earned an impeccable reputation for delivering safe, natural, and effective results. A highly sought-after provider with a celebrity clientele, Jordan is renowned for his expertise in advanced injectable techniques and cutting‐edge laser modalities. He serves as an international trainer and speaker, sharing his innovative approach with aesthetic professionals around the globe. Through the lens of his background in critical care and trauma, and his holistic approach to medical aesthetics, this conversation explores what med spas must get right to build high-patient-satisfaction, sustainable businesses that deliver on trust, safety and results. Jordan also shares candid reflections on navigating unrealistic expectations in the age of social media and AI, raising industry standards through education and mentorship, and reveals what he loves most about the sector. Connect with Jordan White BSN, RN, LSO, CNI Click here to submit a provider training request. Follow Jordan @the_murse_injector and URBAN Medical @urbanmedicalgroup on Instagram. All things Phorest Find out how Phorest helps top salons & aesthetic clinics steer their businesses toward happier clients, more productive teams, and greater growth. Say hello to life with Phorest! Learn more about the Phorest Summit & secure your tickets: https://www.phorestsummit.com/ Enjoyed the episode? Leave a rating and review on Apple Podcasts! Click here to subscribe to the PhorestFM email newsletter. This episode was edited and mixed by Audio Z: Montreal's cutting-edge post-production studio for creative minds looking to have their vision professionally produced and mixed. Great music makes great moments.
48 MIN
AUG 2, 2026
Results May Vary: Ildi Arlette on Receding Trust and the Capacity to Keep Going
[334] Ildi Arlette is a business consultant, certified coach, and former clinic owner with 24 years of experience working with over 450 medical aesthetics clinics, spas, salons and wellness businesses across Canada and the US. She's known for helping owners go from second-guessing and making it up as they go to building profitable, in-demand businesses with strong systems and confident, service-driven teams. In this conversation, we explore the quiet erosion of trust that’s changing how people make decisions, the danger of all-or-nothing thinking, the power of simple human gestures, and what it actually looks like to build capacity — for uncertainty, discomfort, leadership, service, and growth. Connect with Ildi Arlette Learn more about Results Continuum Inc: https://www.resultscontinuum.com/ Connect with Ildi on Instagram @ildi_arlette and/or book your 30-Minute Clarity call with her: https://calendly.com/ildi-arlette/30-min-clarity-call All things Phorest Find out how Phorest helps top salons & aesthetic clinics steer their businesses toward happier clients, more productive teams, and greater growth. Say hello to life with Phorest! Learn more about the Phorest Summit & secure your tickets: https://www.phorestsummit.com/ Enjoyed the episode? Leave a rating and review on Apple Podcasts! Click here to subscribe to the PhorestFM email newsletter. This episode was edited and mixed by Audio Z: Montreal's cutting-edge post-production studio for creative minds looking to have their vision professionally produced and mixed. Great music makes great moments.
78 MIN
JUL 22, 2026
What's Next: A Dialogue on Facing Industry Shifts and Opportunities in the UK & Irish Markets
[333] Hair, beauty and aesthetics businesses are built on the promise of transformation, and today, the industry at large is being asked to evolve in ways that more than just grit, demand creativity, collaboration, community and intention. In this episode, we explore the foundational shifts occurring across hair, beauty, and aesthetics in the UK and Ireland. Together with industry voices Nicky Pope (@nickytribute), Ellen Cummings (@ellen_cummings), Jennifer Paxton (@jenpaxtonevo), and Sophia-Fai Roche (click here to reach out), we unpack the challenges facing our markets today. But more than just a breakdown, I hope it feels like an invitation: to lean into collaboration, to expand our horizons, redefine what growth and success look like, to trust the unknown and what we weave into it! We can choose to live in someone else's vision of the future or take an active role in shaping it. What role, in this changing landscape, are you feeling called to step into? Stay up to date (and/or subscribe) with the industry bodies/magazines/media mentioned in this episode: Professional Beauty Group Aesthetics Journal Salon EVO & Barber EVO Tribu-te Magazine British Beauty Council All things Phorest For all sources that made this episode possible, click here. To watch the Lessons From the Salon Floor video series, click here. Find out how Phorest helps top salons & aesthetic clinics steer their businesses toward happier clients, more productive teams, and greater growth. Say hello to life with Phorest! Learn more about the Phorest Summit & secure your tickets: https://www.phorestsummit.com/ Enjoyed the episode? Leave a rating and review on Apple Podcasts! Click here to subscribe to the PhorestFM email newsletter. This episode was edited and mixed by Audio Z: Montreal's cutting-edge post-production studio for creative minds looking to have their vision professionally produced and mixed. Great music makes great moments.
55 MIN