<description> &lt;p&gt;I talk about being customer-centric all the time and frequently complain when I deal with companies that don't have the same approach to customer service that I believe should be delivered.&lt;/p&gt; &lt;p&gt;But I've never gone into a step by step on how to become a customer-centric organization. It's like common sense, it's not so common until someone explains it to you.&lt;/p&gt; &lt;p&gt;In this episode, I go through my 5 key steps that your organization should do (and continue to do) if you want to become a customer-centric organization. You don't want to miss this one.&lt;/p&gt; &lt;p&gt;https://www.techsmartboss.com/131&lt;/p&gt; </description>

The Tech Smart Boss Podcast

David Ferguson

Episode 131: 5 Step Process To Being A Customer Centric Organization (The Tech Smart Boss Way)

JUN 18, 201925 MIN
The Tech Smart Boss Podcast

Episode 131: 5 Step Process To Being A Customer Centric Organization (The Tech Smart Boss Way)

JUN 18, 201925 MIN

Description

<p>I talk about being customer-centric all the time and frequently complain when I deal with companies that don't have the same approach to customer service that I believe should be delivered.</p> <p>But I've never gone into a step by step on how to become a customer-centric organization. It's like common sense, it's not so common until someone explains it to you.</p> <p>In this episode, I go through my 5 key steps that your organization should do (and continue to do) if you want to become a customer-centric organization. You don't want to miss this one.</p> <p>https://www.techsmartboss.com/131</p>