<description>&lt;p class="MsoNormal"&gt;&lt;span style= "font-size: 11.0pt; font-family: 'Arial',sans-serif; color: black; mso-themecolor: text1;"&gt; Charity Duckett, director of member experience and engagement at Regence, talks about how Regence created a Member Experience Office to improve how our members interact with us and get their health care needs met in an increasingly complicated marketplace. &lt;/span&gt;&lt;/p&gt;</description>

HealthChangers

Regence

Regence uses innovation and compassion to improve the member experience

DEC 5, 202517 MIN
HealthChangers

Regence uses innovation and compassion to improve the member experience

DEC 5, 202517 MIN

Description

Charity Duckett, director of member experience and engagement at Regence, talks about how Regence created a Member Experience Office to improve how our members interact with us and get their health care needs met in an increasingly complicated marketplace.