<description>&lt;p&gt;CCW Digital's Principal Analysts Brian Cantor and Matt Wujciak sit down with Servicenow’s Industries Director, Manufacturing, Joe Mulrooney to discuss:&lt;/p&gt; &lt;p&gt;-The increasing importance of after sales support, specifically in manufacturing (and what other industries can learn as well)&lt;/p&gt; &lt;p&gt;-Challenges and obstacles to focus on such as: process optimization, complex processes and silos across departments, and a changing workforce                  &lt;/p&gt; &lt;p&gt;-What the answers and lessons learned from manufacturers and service employees who have matured some of these &lt;/p&gt; &lt;p&gt;-As well as more specific customer service topics such as cloud technology, increasing customer satisfaction scores, and so much more&lt;/p&gt; &lt;p&gt;For a deeper dive into this topic, check out ServiceNow’s &lt;span style="text-decoration: underline;"&gt;&lt;strong&gt;&lt;a href= "https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/resource-center/white-paper/digitization-the-fuel-for-after-sales-services-growth.pdf"&gt; whitepaper on Digitization: the fuel for after-sales services growth&lt;/a&gt;&lt;/strong&gt;&lt;/span&gt;. &lt;/p&gt; &lt;p&gt; &lt;/p&gt;</description>

CCW Digital: A Customer Service Online Platform

Seth Adler

Ep. 158: What Manufacturing Can Teach Us About Customer Service Operations

JUN 28, 202132 MIN
CCW Digital: A Customer Service Online Platform

Ep. 158: What Manufacturing Can Teach Us About Customer Service Operations

JUN 28, 202132 MIN

Description

CCW Digital's Principal Analysts Brian Cantor and Matt Wujciak sit down with Servicenow’s Industries Director, Manufacturing, Joe Mulrooney to discuss:

-The increasing importance of after sales support, specifically in manufacturing (and what other industries can learn as well)

-Challenges and obstacles to focus on such as: process optimization, complex processes and silos across departments, and a changing workforce                  

-What the answers and lessons learned from manufacturers and service employees who have matured some of these 

-As well as more specific customer service topics such as cloud technology, increasing customer satisfaction scores, and so much more

For a deeper dive into this topic, check out ServiceNow’s whitepaper on Digitization: the fuel for after-sales services growth.