<description>&lt;p&gt;Chief Amazement Officer, Shep Hyken and CCW Digital Senior Analyst, Matt Wujciak discuss the top takeaways from Shep's new book "I'll Be Back: How to Get Customers to Come Back Again &amp; Again."&lt;/p&gt; &lt;p&gt; &lt;/p&gt; &lt;p&gt;Topics include: &lt;/p&gt; &lt;p&gt;-Shep's number 1 business measurement leaders should be monitoring&lt;/p&gt; &lt;p&gt;-Why loyalty programs don't always drive loyalty&lt;/p&gt; &lt;p&gt;-Technology driven personalization vs the human touch&lt;/p&gt; &lt;p&gt;-Leveraging consumer behavior trends to creat marketable customer experience (and so much more)&lt;/p&gt;</description>

CCW Digital: A Customer Service Online Platform

Seth Adler

Ep. 159: WSJ And NYT Bestselling Author Shep Hyken On Improving Customer Loyalty

OCT 15, 202128 MIN
CCW Digital: A Customer Service Online Platform

Ep. 159: WSJ And NYT Bestselling Author Shep Hyken On Improving Customer Loyalty

OCT 15, 202128 MIN

Description

Chief Amazement Officer, Shep Hyken and CCW Digital Senior Analyst, Matt Wujciak discuss the top takeaways from Shep's new book "I'll Be Back: How to Get Customers to Come Back Again & Again."

 

Topics include: 

-Shep's number 1 business measurement leaders should be monitoring

-Why loyalty programs don't always drive loyalty

-Technology driven personalization vs the human touch

-Leveraging consumer behavior trends to creat marketable customer experience (and so much more)