Supply Chain Now

Join us for this week's episode of The Buzz, as we dive deep into the ever-changing dynamics of global supply chains while reflecting on the year's challenges and successes.

In this episode, hosts Scott Luton and Tandreia Bellamy emphasize the importance of adapting to emerging trends like quantum computing, the latest developments in the U.S. warehousing industry, and the introduction of new Chinese export restrictions. They also welcome special guest Brandon Daniels, CEO of Exiger, who shares insights on leveraging AI for supply chain resilience and the importance of eradicating modern slavery through partnerships with organizations like Hope for Justice and Slavery Free Alliance.

Listen in to learn more about the interconnectedness of global supply chains and the need for innovative solutions to complex challenges. This episode not only informs but hopefully inspires action toward creating a more equitable global supply chain ecosystem.

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In this episode, host Scott W. Luton is joined by Mike Griswold, Vice President Analyst at Gartner, for a thought-provoking discussion on the most impactful supply chain trends of 2024 and bold predictions for 2025. Together, they explore how advancements in generative AI are reshaping supply chain operations and the renewed emphasis on investing in people to drive innovation and productivity.

Mike shares insights from Gartner’s Supply Chain Top 25, spotlighting companies like P&G for their mastery of digital innovation and Diageo for leveraging sustainability as a business driver. The conversation also delves into AstraZeneca’s ambitious plans for carbon neutrality and medical breakthroughs by 2030. For supply chain leaders, this episode highlights the importance of adopting proven technologies in innovative ways, prioritizing employee well-being, and embracing sustainability as a path to both profitability and positive change.

Jump into the conversation:

(00:00) Intro

(03:40) Reflecting on key supply chain takeaways from 2024

(06:15) The rise of generative AI in supply chain operations

(09:50) Practical applications of AI: Efficiency and decision-making

(13:30) People-centric strategies and the evolving employee value proposition

(17:45) Highlights from Gartner’s Supply Chain Top 25: P&G and Diageo

(21:10) Sustainability as a business driver

(24:30) AstraZeneca’s bold goals for 2030 and supply chain innovation

(28:50) Geopolitical challenges and the democratization of technology

(32:15) Tariffs and network modeling: Preparing for uncertainty in 2025

(36:40) The importance of scenario planning for demand and supply

(40:25) Predictions for 2025

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In this episode of Supply Chain Now, host Scott W. Luton sits down with David Morin, Vice President of Client & Retail Strategy at Narvar, to explore the evolving world of returns management and the operational complexities shaping today’s retail landscape. David shares insights into how Narvar is enhancing customer experiences post-purchase while addressing the critical challenges of returns logistics. From the role of AI in improving returns processing to strategies for fostering a seamless omnichannel experience, David emphasizes the importance of customer and retailer satisfaction alike.

For retail and supply chain leaders, this episode uncovers the delicate balance between delivering exceptional customer experiences and managing costs in a world of increasing returns. Tune in to discover how innovative practices and cross-functional strategies can help retailers drive loyalty, enhance inventory management, and optimize reverse logistics for the future.

Jump into the conversation:

(00:00) Intro

(04:32) The role of Narvar in the post-purchase customer experience

(08:05) Key trends from Shoptalk 2024: AI and unified commerce

(13:23) How AI is transforming retail and consumer interactions

(16:03) Understanding return fraud and its impact on retailers

(20:23) The challenges of managing reverse logistics

(24:46) Financial impact of return fraud and rising costs

(28:40) Operational impact of returns management and quality control

(33:15) Approaches to mitigating return fraud

(37:13) Leveraging customer data for tailored returns programs

(40:12) Using AI to enhance returns processes and detect fraud

(42:30) Final takeaways and Narvar’s strategic vision

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Join us for this week's episode of The Buzz, as we delve into the evolving landscape of supply chain management, emphasizing the critical role of automation and technology.

In this episode, hosts Scott Luton and Kevin L. Jackson welcome special guest Nathan Chaney, Founder of Supply Chaney, to discuss:

• Amazon's latest automated distribution center in Shreveport, Louisiana
• The latest ongoing negotiations between the USMX and ILA, where automation has become a significant sticking point, raising concerns about job security among dock workers
• How blockchain is quietly transforming various industries, including food safety and international trade
• the integration of technology in supply chain education and the need for a balanced curriculum that focuses on core concepts alongside emerging innovations.
• And much more!

Join the conversation as we explore the fundamentals and the future of the supply chain industry.

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In this episode of Supply Chain Now, hosts Scott W. Luton and Kim Reuter explore the world of retail supply chain innovation with an outstanding panel featuring Venky Avunoori, Vice President of eCom and Customer Technologies at Spencer's & Spirit, Jim Ray, Divisional Vice President of Supply Chain Technology at Spencer's & Spirit, and Justin Cramer, Co-founder at ProShip. Together, they uncover the behind-the-scenes strategies powering the iconic retail brands Spencer’s and Spirit Halloween.

Their insightful discussion reveals how these retail giants master the art of omnichannel fulfillment, navigate seasonal supply chain complexities, and ensure seamless customer experiences. From the challenges of opening 1,500 pop-up stores in weeks to leveraging AI-driven insights and custom-built technologies, this episode is packed with actionable insights and innovative approaches.

Jump into the conversation:

(00:00) Intro

(04:00) Half marathons, hockey, and ballroom dancing

(07:35) Overview of Spencer's & Spirit's unique retail model

(12:32) The year-round planning behind Spirit Halloween

(16:11) Inventory optimization and the role of pop-up stores

(20:15) Omnichannel strategies: BOPIS and ship-from-store

(25:00) Overcoming challenges with inventory visibility in stores

(29:07) Leveraging custom technology for temporary distribution centers

(33:19) AI and gen AI innovations for seasonal operations

(37:42) Future of retail fulfillment: Mini fulfillment centers and q-commerce

(42:10) Managing customer expectations in a volatile carrier environment

(46:00) Launching Spirit Christmas: A new seasonal challenge

(48:50) The importance of customer and employee experience

(51:35) Key takeaways from Spencer's & Spirit's supply chain strategies

(54:00) Evolving with customer needs and technology

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