Supply Chain Now

In today’s environment, complexity is rising, but clarity wins. Leaders who focus on execution, empower their frontline, and turn insights into action will outperform the competition. This episode is a must-listen for anyone navigating change and looking to lead with confidence.In this episode of The Buzz, we unpack the growing complexity of returns, explore the gap between data and decision-making in manufacturing, and examine Boeing’s ongoing turnaround—plus a powerful conversation on leadership, execution, and empowering the frontline, welcome to The Buzz, powered by DOSS!Hosts Scott Luton and special guest host Ray Attiyah break down the $700B returns economy and how companies like UPS are turning reverse logistics into a competitive advantage. The conversation also dives into new data on manufacturing decision-making, and why visibility alone isn’t enough without clear action. Plus, the team explores Boeing’s slow but steady recovery and what it really takes to rebuild trust at scale. This episode delivers practical, real-world perspective on execution, leadership, and how organizations can stay resilient in uncertain times.Key Learnings & Takeaways:Returns are a $700B opportunity, customer experience now defines brand loyaltyEasy, frictionless returns can drive repeat purchases and long-term loyaltyManufacturing data is improving, but decision-making frameworks are laggingVisibility isn’t enough, leaders need actionable insights, not just dashboardsOnly 9% of manufacturers can identify root causes in real time, leaving many stuck in firefighting modeBoeing’s recovery highlights the long road from lost trust to regained confidenceExecution > strategy, top organizations are doubling down on operational excellenceEmpowered frontline teams unlock speed, clarity, and better business outcomesIn today’s environment, complexity is rising, but clarity wins. Leaders who focus on execution, empower their frontline, and turn insights into action will outperform the competition. This episode is a must-listen for anyone navigating change and looking to lead with confidence.Additional Links & Resources:DOSS: https://www.doss.com/ National Supply Chain Day: https://bit.ly/NSCD-2026 Gartner Supply Chain Symposium: https://gtnr.it/48hXcap Decision Spot: https://decisionspot.com/ EasyPost Case Study: https://now.supplychainnow.com/easypost-q2 UPS Doesn’t Want to Deliver Every Package, but It Really Likes Returning Them: https://on.wsj.com/4cJ07umThe Manufacturing Data Paradox: Drowning in Data, Starving for Insights: https://bit.ly/Mfg-Decision-Making-SurveyBoeing CEO says ‘all systems are go’ to increase 737 production as company narrows loss: https://www.cnbc.com/2026/04/22/boeing-ba-q1-2026-earnings.html3 Tips for Optimizing Leadership Effectiveness in 2025: https://bit.ly/Ray-On-SCN-JAN2025The Fearless Front Line: https://amzn.to/4mOXZFLUpcoming Live Programming: https://supplychainnow.com/upcoming-live-programming/ Supply Chain Now Resource Hub: https://supplychainnow.com/resource-hub/ Ray on LinkedIn: https://www.linkedin.com/in/rayattiyah/Follow Scott on LinkedIn: https://www.linkedin.com/in/scottwindonluton/Learn more about Supply Chain Now: https://supplychainnow.comWatch and listen to more Supply Chain Now episodes here: https://supplychainnow.com/program/supply-chain-nowSubscribe to Supply Chain Now on your favorite platform: https://supplychainnow.com/joinWork with us! Download Supply Chain Now’s NEW Media Kit: https://bit.ly/3XH6OVkWEBINAR- Ahead of Disruption: How AI-First Design Builds Supply Chain Resilience — and Transforms the Teams Behind It: https://bit.ly/4ldRn3bWEBINAR- How “Almost Right” Shipping Decisions Turn Into Six-Figure Losses: https://bit.ly/4mMov2TWEBINAR- There's No Finish Line in Leadership: Tips to Optimize Your Strategy & Execution: https://bit.ly/4tHOWJAWEBINAR- Delivering Flawless Field Service with Predictive Insights and AI: https://bit.ly/4sXVZfVWEBINAR- From AI Pilots to Performance: How Supply Chain Leaders Are Scaling Agentic AI: https://bit.ly/49hCqIqThis episode is hosted by Scott Luton and Ray Attiyah, and produced by Trisha Cordes, Joshua Miranda, and Amanda Luton. For additional information, please visit our dedicated show page at: https://supplychainnow.com/the-buzz-data-gaps-boeing-comeback-returns-boom

Patient outcomes have become one of the most consequential responsibilities in the global pharmaceutical supply chain.In this episode of Supply Chain Now, Scott W. Luton is joined by guest host Régine Villain, founder of REHVEAL, and supply chain leader Rodrigo Alponti, SVP Global Supply Chain at STADA Group. With over 30 years of experience in leadership roles at multinational companies such as Sanofi and Avon, Rodrigo offers a unique perspective on the challenges and opportunities faced by today's supply chain professionals.Rodrigo delves into the balance between efficiency, adaptability, and human-centered leadership that is essential for success in today's complex pharmaceutical supply chain. He discusses the challenges of global supply chain resilience in the post-pandemic era, the regulatory hurdles faced, and the transformative role of AI in streamlining operations.This episode offers valuable insights for both seasoned and emerging supply chain professionals on leadership, strategic thinking, and empowering decision-making.Jump into the conversation:(00:00) Intro(01:54) Meet Rodrigo Alponti, SVP Global Supply Chain at STADA(05:48) P&G, Avon, Sanofi & key leadership lessons(10:01) Inside STADA: 3 business segments & how supply chain serves them(12:45) How patient safety shapes every supply chain decision(16:05) Current state of global pharma supply chains: complexity & geopolitics(20:57) Resilience pre vs. post pandemic: integration, agility & follow-through(29:48) Practical AI in pharma: demand planning, supply & workforce training(35:47) Aligning teams through continuous change: strategy to execution(42:45) Key takeaways, empowering people & how to connectAdditional Links & Resources:Connect with Rodrigo Alponti: https://www.linkedin.com/in/rodrigo-alponti-a9873/Connect with Régine Villain: https://www.linkedin.com/in/reginehonorevillain/Learn more about STADA: https://www.stada.com/Learn more about Supply Chain Now: https://supplychainnow.comWatch and listen to more Supply Chain Now episodes here: https://supplychainnow.com/program/supply-chain-nowSubscribe to Supply Chain Now on your favorite platform: https://supplychainnow.com/joinWork with us! Download Supply Chain Now’s NEW Media Kit: https://supplychainnow.com/media-kit/WEBINAR- From Workforce Planning to Hourly Performance Management: How GEODIS Americas Turned Labor Productivity into a Growth Engine: https://bit.ly/4blRfKpWEBINAR- Ahead of Disruption: How AI-First Design Builds Supply Chain Resilience — and Transforms the Teams Behind It: https://bit.ly/4ldRn3bWEBINAR- There's No Finish Line in Leadership: Tips to Optimize Your Strategy & Execution: https://bit.ly/4tHOWJAWEBINAR- Delivering Flawless Field Service with Predictive Insights and AI: https://bit.ly/4sXVZfVWEBINAR- From AI Pilots to Performance: How Supply Chain Leaders Are Scaling Agentic AI: https://bit.ly/49hCqIqThis episode was hosted by Scott Luton and Régine Villain and produced by Trisha Cordes, Joshua Miranda, and Amanda Luton. For additional information, please visit our dedicated show page at: https://supplychainnow.com/people-performance-focused-leadership-stada-group-1577

For three decades, WiseTech Global has been quietly powering the movement of goods around the world, but the biggest transformation in the company's history may still be ahead.In this episode of Supply Chain Now, Scott W. Luton and Wiley Jones are joined by Zubin Appoo, Chief Executive Officer at WiseTech Global, Australia's largest ASX-listed technology firm and the world's leading logistics, supply chain, and global trade technology company. Together, they explore what it truly means to build digital infrastructure for the global supply chain, from customs brokerage and freight forwarding to the full end-to-end trade lifecycle following WiseTech's landmark acquisition of e2open.Zubin draws on nearly 25 years of experience, including 15 foundational years at WiseTech and seven years leading social purpose businesses, to make the case for being AI-first rather than AI-assisted. He also unpacks how decades of proprietary data, combined with large language models, are enabling WiseTech to solve problems that were previously out of reach, faster and more powerfully than ever before.Zubin also shares the leadership philosophy that has guided him across every role: reward success, reward failure, punish inaction. It's a mindset built for an era where the pace of change demands bold experimentation, deep problem-solving, and the courage to challenge assumptions that have gone unquestioned for years.Jump into the conversation:(00:00) Intro(01:56) About the enterprise unleashed series(06:50) Zubin's background & career journey(08:24) What Zubin loves most about being CEO(11:13) What WiseTech does for the world(15:18) Big opportunities for a global supply chain infrastructure company(20:48) WiseTech's acquisition strategy & AI-powered domain expertise(25:27) Embedding AI Into core workflows(31:43) Deploying AI at global platform scale(40:11) Experimentation culture: reward success, reward failure, punish inactionAdditional Links & Resources:Connect with Zubin Appoo: https://www.linkedin.com/in/zubinappoo/Connect with Wiley Jones: https://www.linkedin.com/in/wileycwjones/Learn more about WiseTech Global: https://www.wisetechglobal.com/Learn more about Doss: https://www.doss.com/Learn more about CargoWise: https://www.cargowise.com/Learn more about e2open: https://www.e2open.com/Learn more about our hosts: https://supplychainnow.com/aboutLearn more about Supply Chain Now: https://supplychainnow.comWatch and listen to more Supply Chain Now episodes here: https://supplychainnow.com/program/supply-chain-nowSubscribe to Supply Chain Now on your favorite platform: https://supplychainnow.com/joinWork with us! Download Supply Chain Now’s NEW Media Kit: https://supplychainnow.com/media-kit/WEBINAR- Ahead of Disruption: How AI-First Design Builds Supply Chain Resilience — and Transforms the Teams Behind It: https://bit.ly/4ldRn3bWEBINAR- How “Almost Right” Shipping Decisions Turn Into Six-Figure Losses: https://bit.ly/4mMov2TThis episode was hosted by Scott Luton and Wiley Jones and produced by Trisha Cordes, Joshua Miranda, and Amanda Luton. For additional information, please visit our dedicated show page at: https://supplychainnow.com/wisetech-compounding-advantages-across-global-trade-1576

In this episode of The Buzz, we break down rising cargo theft, global supply chain disruptions, and the growing gap in AI readiness—plus what it all means for leaders trying to stay ahead—welcome to The Buzz, powered by DOSS!Hosts Scott Luton and Yaseen Ahmid break down major forces shaping today’s supply chains—from geopolitical disruption in the Strait of Hormuz and its ripple effects on fuel, fertilizer, and costs, to a surprising gap in AI readiness where most employees can’t apply what they’ve learned. Joined by Danny Ramon, the conversation dives into the rapid rise of cargo theft, how increasingly sophisticated criminal networks are exploiting digital systems and documentation, and why high-demand goods are more vulnerable than ever. This episode delivers clear, real-world insight into where supply chains are most exposed right now—and what leaders must do to stay ahead.Cargo theft is rising fast—with continued double-digit growth and increasing sophisticationCriminal networks are exploiting digital gaps, paperwork fraud, and fragmented systemsHigh-demand, easily resold goods (electronics, food, clothing) are top theft targetsGlobal disruptions (fuel, fertilizer, shipping routes) are driving widespread cost increasesAI training is falling short—most employees can’t apply it to real workflowsVisibility—not just technology—is the key to reducing supply chain riskEconomic pressure and global instability are accelerating both disruption and theftIf you want to understand where supply chains are most vulnerable right now—and how to stay ahead of rising risk, disruption, and complexity—this episode is a must-listen. The leaders who prioritize visibility, adaptability, and real execution won’t just survive this environment—they’ll outperform it.Additional Links & Resources:DOSS: https://www.doss.com/With That Said: https://bit.ly/WTS-19April2026National Supply Chain Day: https://bit.ly/NSCD-2026Gartner Supply Chain Symposium: https://gtnr.it/48hXcapLuna: https://luna-resume.com/Live updates: Pakistan prepares for upcoming peace talks despite US seizure of Iranian cargo ship: https://bit.ly/4sPRXq3What to know about CBP’s tariff refund process launching Monday: https://bit.ly/Tariff-RefundsWhy AI readiness training fails: https://bit.ly/AI-Readiness-TrainingThe KitKat heist exposed a confectionery crime crisis: https://bit.ly/Kit-Kats-StolenUnited States 2025 Annual Cargo Theft Report: https://bit.ly/42j8wjaUpcoming Live Programming: https://supplychainnow.com/upcoming-live-programming/Supply Chain Now Resource Hub: https://supplychainnow.com/resource-hub/Overhaul: https://www.over-haul.com/Danny on LinkedIn: https://www.linkedin.com/in/danny-ramon-97472855/Yaseen on LinkedIn: https://www.linkedin.com/in/yaseen-ahmid/Learn more about Supply Chain Now: https://supplychainnow.comWatch and listen to more Supply Chain Now episodes here: https://supplychainnow.com/program/supply-chain-nowSubscribe to Supply Chain Now on your favorite platform: https://supplychainnow.com/joinWork with us! Download Supply Chain Now’s NEW Media Kit: https://bit.ly/3XH6OVkWEBINAR- From Workforce Planning to Hourly Performance Management: How GEODIS Americas Turned Labor Productivity into a Growth Engine: https://bit.ly/4blRfKpWEBINAR- Talent Management Playbook for Supply Chain Leaders: https://bit.ly/4uc2OfBWEBINAR- Ahead of Disruption: How AI-First Design Builds Supply Chain Resilience — and Transforms the Teams Behind It: https://bit.ly/4ldRn3bWEBINAR- How “Almost Right” Shipping Decisions Turn Into Six-Figure Losses: https://bit.ly/4mMov2TThis episode is hosted by Scott Luton and Yaseen Ahmid, and produced by Trisha Cordes, Joshua Miranda, and Amanda Luton. For additional information, please visit our dedicated show page at: https://supplychainnow.com/the-buzz-cargo-theft-ai-gaps-rising-risk-1575

Speed has long dominated the conversation in shipping, but today’s reality tells a different story. In a volatile and unpredictable environment, success comes down to smarter decisions, not just faster deliveries.In this episode of Supply Chain Now, Scott W. Luton and Tevon Taylor are joined by Lori Boyer, Head of Content Marketing at EasyPost and host of Unboxing Logistics. Together, they break down what’s really driving shipping challenges today, from fragmented consumer demand to rising costs hidden in accessory fees, packaging inefficiencies, and routing decisions rather than just carrier rate increases.The discussion highlights how demand has become less predictable, with promotion-driven spikes creating operational strain and forcing reactive, costly decisions. At the same time, customer expectations have shifted. Cost, reliability, visibility, and accuracy now matter more than speed, pushing companies to rethink how they design their shipping strategies.Lori also shares how leading teams are responding by improving visibility, aligning service levels with customer needs, and using AI to support faster, data-driven decisions. This episode offers a practical look at how organizations can reduce costs, adapt to uncertainty, and build more resilient and efficient shipping operations.Jump into the conversation:(00:00) Intro(07:08) State of consumer demand(10:07) Rising costs and volatility(16:02) Do customers really value speed?(21:34) The role of artificial intelligence in the supply chain(25:16) Utilizing correct data before solving other problems(27:51) Aligning service level with customer expectations(32:25) About EasyPost(34:21) About unboxing logistics(36:01) Where sustainability comes in(39:09) LLMs and shipping: What teams are already doing, with or without permissionAdditional Links & Resources:Connect with Lori Boyer: https://www.linkedin.com/in/loribboyer/Learn more about EasyPost: https://www.easypost.com/Learn more about Tevon Taylor: https://www.linkedin.com/in/tevontaylor/Learn more about our hosts: https://supplychainnow.com/aboutLearn more about Supply Chain Now: https://supplychainnow.comWatch and listen to more Supply Chain Now episodes here: https://supplychainnow.com/program/supply-chain-nowSubscribe to Supply Chain Now on your favorite platform: https://supplychainnow.com/joinWork with us! Download Supply Chain Now’s NEW Media Kit: https://supplychainnow.com/media-kit/WEBINAR- Talent Management Playbook for Supply Chain Leaders: https://bit.ly/4uc2OfBWEBINAR- From Workforce Planning to Hourly Performance Management: How GEODIS Americas Turned Labor Productivity into a Growth Engine: https://bit.ly/4blRfKpWEBINAR- Ahead of Disruption: How AI-First Design Builds Supply Chain Resilience — and Transforms the Teams Behind It: https://bit.ly/4ldRn3bThis episode was hosted by Scott Luton and produced by Trisha Cordes, Joshua Miranda, and Amanda Luton. For additional information, please visit our dedicated show page at: https://supplychainnow.com/uncertain-times-skittish-customers-impact-shipping-costs-1574