De L’Europe Amsterdam recently became the first hotel in the Netherlands to earn a record three MICHELIN Keys. Open since 1896, De L’Europe Amsterdam carries a long history. What makes it stand out? And what comes with running the landmark everyone measures themselves against? De L’Europe’s Managing Director Robert-Jan Woltering talks heritage, luxury and the kind of hospitality that keeps a hotel at the top.Robert-Jan has over 30 years of hospitality experience and has led hotels in Europe, the Middle East and Africa across several major luxury brands before returning to Amsterdam to take on De L’Europe. Learn more about the podcast here: https://hubs.ly/Q0350wrf0#hoteltech #hospitalitypodcast #mews #hotelmanagementsystem #pms #hotelrevenue 0:00 - What earned D L’Europe 3 MICHELIN Keys 3:26 - Leading a landmark hotel 7:24 - Great service starts with “why” 10:36 - Dutch directness and hospitality 12:45 - The golden future of hotels 19:56 - Small gestures that win guests for life Matt Talks Hospitality is handcrafted by our friends over at: fame.so