Matt arrived at an 800-room Marriott and ended up in a line that went out the door. In this episode, he breaks down what he'd do differently if he were running that front desk today. You’ll hear about the best housekeeping practices, early check-in charges, kiosks, online check-in and how all of it works together to shrink lines and drive revenue at the same time.After years in the trenches of hospitality, Matt joined the Mews journey during its early days in 2013. Since then, he’s been the company’s CEO, leading Mews and the industry forward. Learn more about the podcast here: https://hubs.ly/Q0350wrf0#hoteltech #hospitalitypodcast #mews #hotelmanagementsystem #pms #hotelrevenueMatt Talks Hospitality is handcrafted by our friends over at: fame.so