Building HVAC Science

"The more you know, the more you're worth and the harder you are to replace." "Just because you're a great technician doesn't mean you're ready to run a business." "You can't buy the satisfaction of helping someone you may never meet." Bill sits down with Rick Diermeyer, better known to many in the trade as the face behind the HVACR Survival YouTube channel. Rick shares the origin story of his channel, which now boasts tens of thousands of subscribers and hundreds of field-based videos. What began as a simple way to document and share service technician experiences evolved into a platform focused on helping others "survive" and succeed in the HVACR trade through practical, experience-driven education. Rick walks through his professional journey, from early service roles to leadership positions and eventually into highly diversified technical work spanning refrigeration, geothermal, chillers, generators, and more. He reflects on the culture of the company he works for, emphasizing how strong leadership, training, and employee investment create long-term loyalty and performance. The conversation also highlights the realities of business operations, reminding listeners that technical skill alone does not automatically translate into business success. The discussion expands into content creation, covering how Rick chooses video topics, balances liability concerns, and adapts content based on audience engagement. He also shares how his background as a mobile DJ shaped his communication style, marketing instincts, and comfort with public speaking. The episode closes with advice for both technicians and employers: invest in your skills, build relationships, create value, and recognize that personal growth and trade mastery go hand in hand. Rick's LinkedIn: https://www.linkedin.com/in/rickdirmeyer/ His Instagram: https://www.instagram.com/hvacrsurvival His YouTube: https://www.youtube.com/@HVACRSurvival Regarding the National Home Performance Conference: New Contractor Discount - $825 - HVACSCIENCE Unique URL for your Show: http://nhpc26.org/building-hvac-sci This episode was recorded in February 2026 .

Episode Quotes: "Airflow isn't good. It's measured." "Most pushback isn't 'I won't.' It's 'I'm afraid I'll mess it up.'" "This is a people industry, by people, for people." JT Stewart joins Bill Spohn and Eric Kaiser to talk about how he went from long-term care nursing to HVAC, thanks to a red Chevy Ventura van, a ladder on top, and a "let's go fix some stuff" invitation. Today JT is an HVAC consultant at Slipstream, working with utilities and state programs to build real-world training that goes beyond "heat pumps are hot" and into the building-science fundamentals that actually make systems work. JT shares what his trainings look like in the wild, from half-day sessions to multi-day workshops, and how he designs them around the human side of HVAC. Homeowners are already uncomfortable when the system breaks, and techs can feel the same pressure when equipment and software change constantly. JT's take is that most resistance isn't stubbornness; it's uncertainty and fear of getting it wrong. He argues that confidence comes from structure: give techs time to learn, reduce guesswork, and use tools and processes that help them make good decisions when support is not available. The crew also gets into handling skeptical attendees and misinformation. JT's approach is to challenge people respectfully and bring it back to the homeowner, the contractor's long-term reputation, and the reality that this is a people industry. He encourages contractors to lean on manufacturer and distributor training, and he makes a strong case that homeowners also need better education on what questions to ask so "slick sales" do not replace proper design and commissioning. Bottom line: HVAC is getting cooler as a career because the knowledge, community, and training ecosystem are leveling up, and JT hopes that part isn't a fad. JT's LinkedIn: https://www.linkedin.com/in/j-t-stewart/ His company: https://slipstreaminc.org/ This episode was recorded in February 2026.

"Listen first, talk last." "Integrity costs something, you've got to be willing to pay it." "If I'm going to fail, I'm going to go down fighting." In this episode of the Building HVAC Science Podcast, Bill and Eric sit down with Don Gillis, a longtime industry pro with a career spanning roles as an installer and service tech, service manager, outside sales, corporate training, and now building technical training within a smaller nonprofit environment. Don shares the real story behind the resume: high-volume service management, the stress and health toll of living in "two phones to your ears" mode, and the hard decision to finally step away, even when loyalty and integrity made it feel impossible. A big theme is the power of soft skills, especially listening. Don talks about how learning to listen changed everything: calmer customers, stronger trust, better long-term relationships, and even better outcomes inside a distributor sales role where he turned around a struggling territory by showing up as himself. He digs into what "genuine" actually looks like in the field, why people can smell a script or hidden agenda, and how trust can become so strong that customers insist on "their" technician. The second major theme is growth through discomfort. Don repeatedly stepped into roles where he felt over his head, then compensated by obsessively preparing: reading, practicing, recording himself, and learning from people with deeper experience. The episode closes with a simple message that ties it all together: integrity and passion cost something, but they are also the multipliers that make careers durable and meaningful. Don's LinkedIn: https://www.linkedin.com/in/dongilliscom/ Don's company: https://hardinet.org/ This episode was recorded in February 2026 .

Quotes from the episode: "If you're not measuring, you're just arguing with opinions." "The tools got better, but what really changed is the technician mindset." "We used to diagnose systems one reading at a time. Now we see the whole story live." Recorded live at 9:00 a.m. on Day 1 of the AHR Expo 2026 in Las Vegas, this episode of the Building HVAC Science Podcast captures the spirit of the industry in real time. Bill and Eric kick things off reflecting on their decades of AHR attendance, the miles walked, vendors visited, and friendships built along the way. They're joined on the floor by Chris Fabre and Dave Cornette of Hughes Mechanical in Zachary, Louisiana, who share perspectives from the commercial service and construction sides of the trade. The conversation dives into how contractor learning has evolved, from early podcast forums and Facebook groups to today's hyper-connected social media ecosystem. Chris and Dave talk candidly about being called in to fix improperly installed systems, how that forced growth sharpened their diagnostic skills, and why measurement tools have become indispensable. From airflow testing to wireless probes, they reflect on how modern instrumentation has transformed troubleshooting from guesswork into data-driven decision making. They also touch on highlights from the HVAC Tactical Awards, industry legends like John Pastorello, and the growing role of apps, workflows, and integrated digital tools in technician performance. The episode wraps with a discussion around contractor accountability, Better HVAC's mission, and how directories and verified credentials can help homeowners find professionals committed to continuous learning, ethical work, and measured results. Chris' LinkedIn: https://www.linkedin.com/in/chris-fabre-2a2b5933/ Their business: http://www.hughesmechanical.net/ This episode was recorded in February 2026.

Pithy quotes "Your product can be great, but if you're hard to work with, nobody's going to buy it." "Take a deep breath, go back to the fundamentals, and ask: what's the biggest value I can add today?" "You're allowed to say, 'I don't know. I'll figure it out for you.' People respect that more than the runaround." Brad Adcox joined the Building HVAC Science podcast with Bill and Eric and, within minutes, earned the unofficial title "donkey wrangler" after sharing a story about his donkey. The laughs kept coming, including a side quest into hobby-farm life on a 40-acre "family compound" outside Dallas with cows, donkeys, mini horses, and a long-running plan by Brad's dad to eventually acquire a camel. The banter was fun, but it also set the tone for who Brad is: practical, observant, and very people-focused. Brad's HVAC background runs deep and wide. He grew up around wholesale, started at Winsupply in the warehouse and as a delivery driver, then moved through outside sales and even a stint selling and building Cisco server infrastructure. He eventually joined SUPCO, helped scale territory coverage and rep networks, and was part of launching TradeFox, the influencer-inventor program that surfaced a pile of real-world products, including the magnetic umbrella that Bill notes TruTech sold in big numbers. Brad later spent time at NAVAC teaching fundamentals like pulling a proper vacuum, and today he's in a "free agent" phase, running consultant-style sales and service training for contractors in the DFW area. The core of Brad's message is fundamentals, especially customer service and relationship transfer. He's worried the industry is headed for a knowledge cliff as experienced wholesalers, reps, and counter people retire without passing down relationships or practical know-how. He also sees a drift toward "parts changers" and automated, text-only customer interactions that reduce real human connection. In his local classes, he pushes techs to slow down just enough to add value: communicate like a neighbor, do a fuller system check while you're already there, explain what you looked at, and offer small, memorable extras. He's also blunt about wholesale basics: greet people when they walk in, be willing to say "I don't know, but I'll find out," and stop hiding behind "that's just Facebook" when customer sentiment is being broadcast publicly. Brad's: LinkedIn:https://www.linkedin.com/in/brad-adcox-1a070467/ This episode was recorded in January 2026.