<description>&lt;p&gt;Ryan Baker is the General Manager of Operations at Bunnings and a retail professional with 15 years of experience driving high performing teams. He's been working with Bunnings since he was twenty and has now been with the company for almost nineteen years. After working his way through various roles, he now looks after all the stores in Australia. In this episode, he discusses how Bunnings maintains a connection to their local community by allowing individual stores to create their own set of values, and how they manage to have a staff retention rate of 90%.&lt;/p&gt; &lt;p&gt;&amp;nbsp;&lt;/p&gt; &lt;p&gt;&lt;strong&gt;Connect with us:&lt;/strong&gt;&lt;/p&gt; &lt;ul&gt; &lt;li&gt;&lt;a href="https://www.linkedin.com/in/michaelmomsen/"&gt;Michael Momsen on LinkedIn&lt;/a&gt;&lt;/li&gt; &lt;/ul&gt;&lt;p&gt;&lt;br/&gt; This show is produced in collaboration with Wavelength Creative. Visit &lt;a href="https://wavelengthcreative.com/?utm_source=show-notes&amp;utm_medium=referral&amp;utm_content=rss-feed-footer"&gt;wavelengthcreative.com&lt;/a&gt; for more information.&lt;/p&gt;</description>

Customer Experience Leaders

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How Bunnings maintains a 90% staff retention rate

OCT 26, 202035 MIN
Customer Experience Leaders

How Bunnings maintains a 90% staff retention rate

OCT 26, 202035 MIN

Description

Ryan Baker is the General Manager of Operations at Bunnings and a retail professional with 15 years of experience driving high performing teams. He's been working with Bunnings since he was twenty and has now been with the company for almost nineteen years. After working his way through various roles, he now looks after all the stores in Australia. In this episode, he discusses how Bunnings maintains a connection to their local community by allowing individual stores to create their own set of values, and how they manage to have a staff retention rate of 90%.

 

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This show is produced in collaboration with Wavelength Creative. Visit wavelengthcreative.com for more information.