Transit Unplugged

In this episode of Transit Unplugged, host Paul Comfort sits down with Ben Limmer, Chief of Public Transportation for the Connecticut Department of Transportation. They talk about what it takes to run a massive statewide transit agency with a billion-dollar budget that is a critical part of the Northeast Corridor from Boston to Washington D.C. Paul and Ben talk about Ben's career journey--like many of us, he fell into transit accidentally--and how several important mentors shaped his career. Ben talks about Connecticut's major transportation projects, including investments in infrastructure, electrification programs, and bus network revamps.

Ben and Paul wrap the conversation with a discussion about what's going to be important to transit in the next few years. Tune in for this insightful chat about the present and future of transit in Connecticut.

Coming up next week on the show we have Matt Booterbaugh, CEO of transit contractor RAPT Dev USA. Talking about the role of contracting in transit and his secret to fill the bench with future transit leaders.

00:00 Introduction from host Paul Comfort

00:17 Meet Ben Limmer: Chief of Public Transportation

02:13 Big Projects and Responsibilities at CTDOT

06:38 Career Journey and Mentorship

14:56 Referendums and Public Support

16:35 Future of Public Transportation

18:52 Conclusion and Future Plans

19:15 Coming up next week on Transit Unplugged

Paratransit is the most expensive mode transit agencies in North America provide, so finding ways to save money and better serve the community is paramount. One way to do that is offer a bare-bones, only-what's-mandated service; which saves money, but underserves a vulnerable population. The other way is to get smart, to get innovative.

And that's exactly what Eileen Collins Turvey of Portland's TriMet did, and it paid off because she won the 2024 APTA Innovation Award for her pilot program giving paratransit customers Instacart Plus memberships.

It costs about $150 round trip for someone to use paratransit to go to the store. And they have to book ahead of time and can only bring two bags back from the store. But what if people could just have their groceries delivered instead? In her pilot, Eileen gave $10/mo Instacart Plus memberships to paratransit customers to let them buy groceries and have them delivered whenever they need from over 55 stores.

How's it working?

TriMet is saving $1500 per month per person and if the program is expanded to just half of their paratransit customers they could save $9 million per year.

In her conversation with host Paul Comfort, Eileen also talks about her personal connection to paratransit and her vision for what paratransit could and should be. Tune in for this awesome interview with a true trailblazer.

This episode of Transit Unplugged, brought to you in conjunction with the South West Transit Association (SWTA), tackles a big question after the U.S. election: what does it mean for transit? Rich Sampson, Executive Director of SWTA, and Becca Green, their Legislative Committee Chair and Chief Communications Officer at Rock Region METRO, provide a comprehensive legislative update for listeners. Key topics discussed include:

• transit's success at the ballot box
• the reauthorization of the Bipartisan Infrastructure Law (IIJA)
• expected future federal transit funding
• regulatory relief efforts

Rich and Becca give practical strategies for effective advocacy with elected leaders, especially in light of new administration and Congressional dynamics. They emphasize building strong relationships with elected officials and underscore transit as a non-partisan issue benefiting all constituents.

Coming up next week we'll have Eileen Collins Turvey talking about her innovative programs in Portland, OR that could save millions of dollars and help people lead healthier lives.

00:00 Introduction and Welcome

00:25 Legislative Update Overview

03:07 Transit Ballot Initiatives Success

06:05 Federal Transit Funding and Appropriations

13:25 Regulatory Relief and Workforce Development

18:00 Vehicle Supply and Cost Issues

28:49 Advocacy and Relationship Building

36:08 Q&A Session

49:02 Coming up next week on Transit Unplugged

For people to want to ride transit, they need to feel safe. And feeling safe is more than just physical safety, it's a perception. A perception based on cleanliness, vandalism, anti-social behaviors, loitering, open drug use, fare jumping; things that create a feeling of disorder on top of actual physical safety.

This was a huge problem in LA overall, so they decided to do something about it.

On this episode Paul talks with Stephen Tu, the Deputy Executive Officer for Station Experience at LA Metro on how they did it first at one station and are now expanding the changes system-wide. Some of the programs they talk about are:

Tap-to-exit program on fare gates

Open elevator doors

Smart restrooms,

Ambient noise in parking garages and classical music in stations

Stephen talks about the results and the tremendous difference these efforts have made. The pilot tests were so successful that Stephen is in the process of rolling these tactics across the entire LA Metro subway system. But these tactics are only one side of the issue, Stephen also talks about LA Metro is helping people with reduced fares, community support workers, and other tangible things to address the root causes of these anti-social behaviors.

All within the context of planning for the 2028 Olympic Games.

Coming up next week we have a special episode brought to by the South West Transit Association (SWTA). We'll bring you the recording from their post-election update and discussion with members broadcast and recorded on November 12.

00:00 Creating a better experience at LA Metro Stations

00:05 Introduction and background

01:59 Welcome Stephen Tu

02:33 Overview of the Station Experience Program

03:48 Addressing Societal Challenges and Safety

05:33 Success Stories and Program Expansion

06:35 Innovative Fare Collection: Tap to Exit

10:39 Open Elevator Doors Initiative

13:21 Smart Restrooms for Riders

17:05 Music and Ambient Noise for Better Experience

21:04 Conclusion and Future Outlook

23:05 Coming up next week on Transit Unplugged

Join Paul Comfort we kick off Season 8 of Transit Unplugged! This special episode features a live CEO roundtable from the APTA TRANSform and EXPO packed with five of transit's biggest leaders. The panel features:

• Andy Lord from Transport for London
• Dottie Watkins from CapMetro in Austin
• Dwight Ferrell from SMART in Detroit
• Shawn Donaghy from North County Transit District
• Adam Leishman CEO of Ascendal Group in Hong Kong

They discuss their unique transit projects, the impact of the pandemic, the future of AI in transportation, the importance of risk-taking, mentorship in leadership, and the role of transit in the economic development of cities worldwide. Don't miss this compelling--and passionate--discussion on the intersection of technology, society, and the future of public transportation.

Next week on the show we have Stephen Tu, Deputy Executive Officer of Station Experience at LA Metro, talking about improving the transit journey for everyone. Improving safety, cleanliness, the perception of safety, and discouraging inappropriate activities starting at a few stations and now expanding across the network.

00:00 Introduction and Podcast Anniversary

08:43 Andy Lord on London's Transit System

12:41 Dottie Watkins on Austin's Transit Expansion

15:25 Dwight Ferrell on Detroit's SMARTer Mobility

18:01 Shawn Donaghy on Workforce Development in San Diego

20:36 Public Transport Success in Hong Kong

21:29 Rethinking Urban Planning

21:56 King's Cross Transformation

23:15 Economic Impact of Transport Infrastructure

25:32 Transition from Aviation to Public Transport

27:32 Leveraging AI and Technology in Public Transport

29:51 Leadership Lessons in Public Transport

34:45 Final Thoughts and Industry Appreciation

37:21 Coming up next week on Transit Unplugged