Send us Fan Mail We talk a lot about AI reshaping the future. We talk less about who gets to participate in it. In this episode of FUTUREPROOF., I sit down with Corbb O’Connor, who leads accessibility advocacy at Level Access. Corbb is blind. He’s spent years consulting enterprise teams — from financial institutions to global brands — helping them design digital experiences that are actually usable by people with disabilities. This isn’t a compliance conversation. It’s a systems conversation....

FUTUREPROOF.

Jeremy Goldman

Product Design' Accessibility Mandate in the AI Age

MAY 12, 202625 MIN
FUTUREPROOF.

Product Design' Accessibility Mandate in the AI Age

MAY 12, 202625 MIN

Description

Send us Fan MailWe talk a lot about AI reshaping the future.We talk less about who gets to participate in it.In this episode of FUTUREPROOF., I sit down with Corbb O’Connor, who leads accessibility advocacy at Level Access. Corbb is blind. He’s spent years consulting enterprise teams — from financial institutions to global brands — helping them design digital experiences that are actually usable by people with disabilities.This isn’t a compliance conversation.It’s a systems conversation.As AI systems increasingly generate interfaces, content, decisions, and workflows at scale, accessibility can no longer be an afterthought. If accessibility isn’t embedded upstream — in product design, in data pipelines, in AI outputs — exclusion compounds just as quickly as innovation.Corbb argues that inclusion is not a moral add-on. It’s infrastructure. It’s economics. It’s risk management. And increasingly, it’s competitive advantage.We explore: Why accessibility should be treated like cybersecurity — a non-negotiable requirement, not a retroactive fix  The difference between “AI for accessibility” and “accessible AI”  Why automated scanning tools can’t replace human testing  How poor product design quietly excludes users without teams even realizing it  Why psychological safety and culture matter just as much as tooling  And whether AI will widen or narrow accessibility gaps over the next five years If digital products define access to banking, healthcare, employment, and civic life, then accessibility isn’t a feature.It’s participation.And as AI becomes core infrastructure, the question becomes sharper:Are we scaling inclusion — or scaling exclusion?