<description>&lt;p&gt;Muddu Sudhakar is the CEO of Aisera, the world’s first solution to use Conversational AI and Conversational RPA to transform the Service Desk in the Enterprise.&lt;/p&gt;&lt;p&gt;We discuss how enterprises are using Aisera’s A.I. to automate and auto-resolve service desk requests from both employees and customers.  Muddu predicts that service desk tools will be used less over the coming years, to be replaced by self-service AI-powered Conversational platforms on collaboration tools like Zoom, Microsoft Teams and Slack.&lt;br/&gt;&lt;b&gt;&lt;br/&gt;Sponsor Links&lt;/b&gt;&lt;/p&gt;&lt;ul&gt;&lt;li&gt;&lt;a href='https://www.manning.com/'&gt;Manning books&lt;/a&gt; &amp;lt;&amp;lt; 40% off all books code: PODVOICETECH19&lt;/li&gt;&lt;li&gt;&lt;a href='http://voicetechpodcast.com/cdi'&gt;Conversation Design Institute&lt;/a&gt; &amp;lt;&amp;lt; 25% off courses: VOICETECH25&lt;/li&gt;&lt;li&gt;&lt;a href='http://voicetechpodcast.com/pro'&gt;Voice Tech Pro&lt;/a&gt; listener upgrade &amp;lt;&amp;lt; no ads&lt;/li&gt;&lt;li&gt;&lt;a href='https://rumble.studio/'&gt;Rumble Studio&lt;/a&gt; &amp;lt;&amp;lt; create your free account&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;&lt;b&gt;Links from the show&lt;/b&gt;&lt;/p&gt;&lt;ul&gt;&lt;li&gt;&lt;a href='https://aisera.com/'&gt;Aisera&lt;/a&gt;&lt;/li&gt;&lt;li&gt;&lt;a href='https://aisera.com/press-releases/'&gt;Aisera Press Releases&lt;/a&gt;&lt;/li&gt;&lt;li&gt;&lt;a href='https://aisera.com/case-studies/'&gt;Aisera Case Studies&lt;/a&gt;&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;&lt;b&gt;Subscribe for more episodes&lt;/b&gt;&lt;/p&gt;&lt;ul&gt;&lt;li&gt;&lt;a href='https://apple.co/2LqW4ol'&gt;Apple iTunes&lt;/a&gt;&lt;/li&gt;&lt;li&gt;&lt;a href='http://bit.ly/voicetechpodcast-google'&gt;Google Podcasts&lt;/a&gt;&lt;/li&gt;&lt;li&gt;&lt;a href='https://spoti.fi/2IZr5hm'&gt;Spotify&lt;/a&gt;&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;&lt;b&gt;Read all about it&lt;/b&gt;&lt;/p&gt;&lt;ul&gt;&lt;li&gt;&lt;a href='https://voicetechpodcast.com/newsletter'&gt;Newsletter&lt;/a&gt;&lt;/li&gt;&lt;li&gt;&lt;a href='https://voicetechpodcast.com/medium'&gt;Medium Blog&lt;/a&gt;&lt;/li&gt;&lt;li&gt;&lt;a href='https://voicetechpodcast.com/publish'&gt;Write for us&lt;/a&gt;&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;&lt;b&gt;Make your voice heard&lt;/b&gt;&lt;/p&gt;&lt;ul&gt;&lt;li&gt;&lt;a href='https://voicetechpodcast.com/twitter'&gt;Twitter&lt;/a&gt;&lt;/li&gt;&lt;li&gt;&lt;a href='https://voicetechpodcast.com/reddit'&gt;Reddit &lt;/a&gt;&lt;/li&gt;&lt;li&gt;&lt;a href='https://voicetechpodcast.com/facebook'&gt;Facebook&lt;/a&gt; &lt;/li&gt;&lt;li&gt;Email: &lt;a href='mailto:carl@voicetechpodcast.com'&gt;carl@voicetechpodcast.com&lt;/a&gt;&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;&lt;b&gt;Show your support&lt;/b&gt;&lt;/p&gt;&lt;ul&gt;&lt;li&gt;&lt;a href='https://voicetechpodcast.com/pro'&gt;Go Pro&lt;/a&gt; &lt;/li&gt;&lt;li&gt;&lt;a href='https://voicetechpodcast.com/advertise'&gt;Advertise&lt;/a&gt; &lt;/li&gt;&lt;li&gt;&lt;a href='https://apple.co/2LqW4ol'&gt;Leave a review&lt;/a&gt;&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;&lt;a rel="payment" href="https://patreon.com/voicetechpodcast"&gt;Support the show&lt;/a&gt;&lt;/p&gt;</description>

Voice Tech Podcast

Carl Robinson

A.I. Service Desks - Muddu Sudhakar, Aisera - Voice Tech Podcast ep.083

MAY 4, 202115 MIN
Voice Tech Podcast

A.I. Service Desks - Muddu Sudhakar, Aisera - Voice Tech Podcast ep.083

MAY 4, 202115 MIN

Description

Muddu Sudhakar is the CEO of Aisera, the world’s first solution to use Conversational AI and Conversational RPA to transform the Service Desk in the Enterprise.

We discuss how enterprises are using Aisera’s A.I. to automate and auto-resolve service desk requests from both employees and customers.  Muddu predicts that service desk tools will be used less over the coming years, to be replaced by self-service AI-powered Conversational platforms on collaboration tools like Zoom, Microsoft Teams and Slack.

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