Explain IT

Business leaders are setting AI strategies, and IT teams are expected to deliver results.

Research from the IDC shows that 88% of all AI pilots fail to reach production. So enter Private Cloud AI, a new way to role out your AI adoption.

In this episode we break down what Private Cloud AI is, why it matters, and how this technology is helping organisations overcome challenges and unlock real value.

Podcast host and Softcat's Head of Architecture, Helen Gidney is joined by Nigel Horsell, Private AI Channel leader for UKIMEA; James Brooks, Hybrid Solutions Leader for UKIMEA both at HPE and Gary Hawkins, Chief Technologist for Hybrid Platforms at Softcat.

Softcat’s Explain IT podcast is the place where we discuss, debate and demystify tech in simple, jargon-free language.

Many organisations are rethinking their cloud strategies and searching for smarter, more secure solutions. Private cloud is gaining traction as an alternative, combining the agility and scalability of public cloud with the added control and protection of a dedicated environment.

In this episode, we explore how VMware is redefining the private cloud journey - helping businesses build, secure and manage environments tailored to their unique needs.

Hear expert insights from Joe Baguley, CTO EMEA at VMware by Broadcom, and Richard Fraser, Broadcom Product and Services Specialist at Softcat. Hosted by Helen Gidney, Softcat’s Head of Architecture.

As Microsoft wraps up a decade of Windows 10 support, we’re seeing a real moment of decision for businesses.

If you haven’t made the move yet, it’s time to ask - are we upgrading, adapting, or exposing ourselves to risk? With cyber threats ramping up and support winding down, knowing your options isn’t just helpful - it’s essential.

This time we're discussing the end of support for Windows 10, what it means for organisations, and what you should do if you’ve missed the October 14th deadline. Joining me is Kelly Calver - Head of Workspace and Ella Chew - Workspace Alliances Lead both at Softcat.

Softcat’s Explain IT podcast is the place where we discuss, debate and demystify tech in simple, jargon-free language.

In this episode, we’re not just talking about AI - we’re unpacking the reality behind the hype, taking a look back at Big Data London and what it covered. From stalling initiatives to drifting models, the AI bubble is showing cracks. Why? Because many organisations have sprinted into the future without packing the essentials.

We’ll explore the critical foundations needed to make AI work: trusted data, shared language, and skilled people. You’ll hear real-world lessons from businesses discovering that AI is far more complex than the headlines suggest — and we’ll share practical steps leaders can take to unlock real value from their investments.

This episode is hosted by Helen Gidney, Softcat’s Head of Architecture, and features Andy Crossley, CTO at Oakland, and Alex Pearce, Chief Microsoft Strategist at Softcat.

Join host Helen Gidney, Head of Architecture at Softcat, as she sits down with Adam Spearing, VP of AI Go-To-Market for EMEA at ServiceNow, and Oliver Meadows, ITXM Sales Lead at Softcat. Together, they explore how organisations can streamline internal service operations, dismantle silos, and harness AI to enhance the end-user experience. Whether you're in IT, HR, Finance, or Operations — this episode is packed with insights for you.

What’s covered in this episode:

Redefining Service Operations

What service operations mean in today’s business landscape

Moving beyond ITSM to drive enterprise-wide transformation

Maximising Efficiency

Platform consolidation strategies

Doing more with less through smarter workflows

AI & Automation in Action

Where AI and automation are making a tangible impact

From governance to data-driven decision-making

Leadership in a Changing Environment

How leaders can adapt to evolving business structures

Aligning service delivery with rising user expectations

Softcat’s Explain IT podcast is the place where we discuss, debate and demystify tech in simple, jargon-free language.