<p>Fred Loucks, CTO of Level 3 Audiovisual, takes us on his white-whale journey to answer one question: How do you get visibility of audiovisual systems at scale?</p><br><p>We learn some cool new phrases like "Automated remediation" and "Signatures of common issues" while digging deep into...</p><p><br></p><ul><li>Program Management from designing, deploying and updating with a focus on administration.</li><li>How programming let him rollout 3000 Zoom Rooms in two weekends with a one-man team.</li><li>The real costs of downtime and disruptions including productivity loss, embarrassment and loss of confidence.</li><li>How collecting data adds value by answering questions - it starts with monitoring.</li><li>Why there is resistance to AV monitoring tools.</li><li>Wrangling the chaos of API's and protocols to create a data model.</li><li>Why to avoid devices that are not observable.</li><li>A day in the life of a support NOC technician.</li><li>Defining a service status for AV systems in order to present an SLA.</li><li>Why monitoring is incomplete without remote access, documentation and domain knowledge.</li><li>The challenges of creating an AV NOC including deep integration with customer networks and staffing.&nbsp;</li><li>Thinking about management instead of control.&nbsp;</li></ul><p><br></p><br /><hr><p style='color:grey; font-size:0.75em;'> Hosted on Acast. See <a style='color:grey;' target='_blank' rel='noopener noreferrer' href='https://acast.com/privacy'>acast.com/privacy</a> for more information.</p>

Integrating Technology

Patrick Murray

Episode 49 Fred Loucks On AV Monitoring & Programming Your Way Through Problems

JUN 27, 202234 MIN
Integrating Technology

Episode 49 Fred Loucks On AV Monitoring & Programming Your Way Through Problems

JUN 27, 202234 MIN

Description

<p>Fred Loucks, CTO of Level 3 Audiovisual, takes us on his white-whale journey to answer one question: How do you get visibility of audiovisual systems at scale?</p><br><p>We learn some cool new phrases like "Automated remediation" and "Signatures of common issues" while digging deep into...</p><p><br></p><ul><li>Program Management from designing, deploying and updating with a focus on administration.</li><li>How programming let him rollout 3000 Zoom Rooms in two weekends with a one-man team.</li><li>The real costs of downtime and disruptions including productivity loss, embarrassment and loss of confidence.</li><li>How collecting data adds value by answering questions - it starts with monitoring.</li><li>Why there is resistance to AV monitoring tools.</li><li>Wrangling the chaos of API's and protocols to create a data model.</li><li>Why to avoid devices that are not observable.</li><li>A day in the life of a support NOC technician.</li><li>Defining a service status for AV systems in order to present an SLA.</li><li>Why monitoring is incomplete without remote access, documentation and domain knowledge.</li><li>The challenges of creating an AV NOC including deep integration with customer networks and staffing.&nbsp;</li><li>Thinking about management instead of control.&nbsp;</li></ul><p><br></p><br /><hr><p style='color:grey; font-size:0.75em;'> Hosted on Acast. See <a style='color:grey;' target='_blank' rel='noopener noreferrer' href='https://acast.com/privacy'>acast.com/privacy</a> for more information.</p>