Rino has such an amazing an interesting story and I am grateful for his willingness to share with us here. We have had a tack track going on the value of Customer Service and it's lost art. Please engage with us on LinkedIn and be a part of the conversation. Hope you enjoy! You can find Rino here: https://www.linkedin.com/in/rino-caturano-b547b4111/ You can find me, Mike Miller your host here: https://www.linkedin.com/in/hbmikemiller/