Tell Me Something Good About Retail

Michael Hinshaw is the founder and president of customer experience consultancy McorpCX and has been recognized on over a dozen "Top Global CX Influencers" lists. He's also co-author of the best-selling book Smart Customers, Stupid Companies: Why Only Intelligent Companies Will Thrive and How to Be One of Them. He has been published and quoted in dozens of publications, ranging from Harvard Business Review and Fast Company to American Executive, Forbes, and Time. His new book, Experience Rules! The Experience Operating System (XOS) and 8 Keys to Enable It, co-authored with Diane Magers has just been released. A Teaching Fellow at UC Berkeley’s Lester Center for Entrepreneurship and Innovation at The Haas School of Business, he has consulted for and advised executives at companies such as Intel, Microsoft, Biogen, Roche, Best Buy, and Lululemon.

Robert Grimmett is a visionary creative leader with over 20 years of experience shaping the retail landscape. Renowned for his work with iconic global brands, he's an award-winning entrepreneur and designer. As a thought leader, Robert frequently shares insights at industry conferences and in publications. At the intersection of innovation and insight, Robert is not merely a designer; he's a curator of retail adventures. His knack for anticipating the next big trend transforms the act of shopping into a captivating narrative, where each purchase tells a unique story. In the ever-evolving retail landscape, Robert stands as the architect of tomorrow's consumer experience. He operated his namesake brand, Robert Mason Co; an omni-channel retail, private label brand and purveyor of fashion-focused work gear and supplies. His own brand had a motto of 'work hard and be nice' that resonates with him today as much as it did then! A former marathon enthusiast turned cycling aficionado, he balances the demands of an active lifestyle with a commitment to community. Serving on The J&J Foundation board and volunteering for The Trevor Project, Robert's impact extends beyond retail, showcasing a dedication to social causes that resonates as deeply as his innovative designs.

Jon Nordmark is co-founder and CEO of Iterate.ai launched in 2013. With an $82,000 marketing budget and no salespeople, Iterate's revenues grew profitably by 543% to more than $10 million over the past five years, landing it on Delloite's 2021 Fast 500 list. 85% of Iterate's 102-person team is technical, and 15% hold PhDs or MS degrees in AI. While Iterate provides strategic advisory services related to AI and generative AI, 90% of Iterate's revenue comes from its patented low-code AI software platform, Interplay. A wide range of companies in North America, Europe, and Asia use Interplay to build and operate powerful AI applications: from retailers like Ulta Beauty, Pampered Chef, and Circle K ... to Entertainment and Media companies ... to banks and insurance companies. Before Iterate, Jon was the founder and CEO of eBags.com, a digital-first pioneer of product ratings and reviews, drop-ship, negative cash conversion rates, and A/B split testing. Samsonite acquired the Company after eBags sold 27 million bags, producing $1.65 billion in revenue. Jon's recognition includes being Ernst & Young's Entrepreneur of the Year for the Rocky Mountain Region, earning a Lifetime Achievement Award from the Colorado Technology Association, and being recognized as LinkedIn's Top Voice for the 20+ thought-leadership articles he wrote about emerging technologies.

Renee is the Co-Author of best-selling book Next Generation Retail: How to Use Technology to Innovate for the Future which takes a deep dive into the technologies impacting retail and e-commerce today, including AI, retail media, social commerce, Web3, sustainability, supply chain, loyalty and more. Renee is based in Portugal and is an Advisor to start-ups in the consumer, retail & technology sectors. She also conducts executive education and training for brands and retailers seeking to infuse a culture of innovation throughout the organization. Renee has worked as a brand owner, retail operator, and branding and market entry strategist for the last 25 years. Renee was previously COO of the Shanghai-based streetwear brand, Eno, which was named one of the ten Most Innovative Companies by Fast Company. She was a Director at Ogilvy & Mather, and was an equity research associate at Putnam Investments covering the consumer and retail sector. Renee holds a BBA from Emory University’s Goizueta School of Business, and an MBA from Duke University’s Fuqua School of Business. She holds the Chartered Financial Analyst designation, and was named one of CNN’s “Top 20 People to Watch in Shanghai” in 2010. Renee serves on the Asia Pacific Board of Advisors for Duke University, is a board member of the Dual Immersion Foundation and a Member of the Virtual Advisory Board. See more about Renee at www.renee-hartmann.com.

CEO and Founder Nolan Wheeler comes from retail loss prevention and store operations with hypermarket, grocery, big box, electronics, and more. Fatigued with the lack of solutions for FLW (frontline worker) and store operations, having watched 25 years of solutions being provided for online shopper, all-while developing few in-store technologies and further creating more friction (locking showcases, display-only, out of stocks), SYNQ went on a mission to respect the customer's time, increase "customer productivity" while making the FLW day more enjoyable and productive.