The Post-Acute POV

In the latest episode of the Post-Acute POV podcast, our host, Jessica Rockne, Associate Director of Product Strategy, is joined by Deborah Wesley, RN, BN, MSN, MHA, CEO at Addison County Home Health & Hospice, Janell Solomon, Director of Compliance at Sangre de Cristo Community Care, and Debbie Goings, Advanced Specialist, Customer Support Consultant at MatrixCare. Their conversation delves into strategies for maintaining compliance and optimizing care in post-acute care. The group covers key topics such as ensuring data connectivity for field staff, the importance of individualized care plans, and practical tools to ensure documentation is thorough and survey ready. Listen in as the panelists stress the value of training surveyors on using the EMR system, making documentation accessible, and using real-time analytics to support fast, efficient reviews. Topics discussed during today’s episode:   [00:32 – 05:23]: Jessica Rockne, introduces our guests: Deborah Wesley, Janell Solomon, and Debbie Goings. Deborah emphasizes proactive survey readiness, with lessons from the pandemic about maintaining workflows. Janell discusses the importance of accessible policy and procedure manuals, advising agencies to streamline compliance efforts to focus on meaningful actions. [05:23 – 11:03]: Deborah explains how her agency integrated the policy manual and other tools into their EHR on iPads, making compliance resources easily accessible for field staff. Janell shares an example of a staff member's documentation error and the importance of following protocol precisely, especially for critical tasks like seizure protocols. [11:03 – 15:41]: Janell describes Sangre’s approach to mock surveys, focusing on manageable audits led by different staff to ensure thoroughness. Deborah details using surveyor guidance and conducting impromptu visits to simulate real survey conditions. [15:41 – 20:03]: Deborah highlights tools like speech-to-text and coding services that improve efficiency and documentation accuracy. Janell details the benefits of their EHR system, which enhances efficiency and compliance, with surveyors impressed by ease of use and integration of tools like HIPAA-compliant texting. [20:03 – 26:02]: Deborah and Janell discuss the critical nature of ensuring data connectivity for field staff, where cellular-enabled devices and Wi-Fi allow seamless data access even in remote areas. Janell highlights the importance of individualized care plans to ensure compliance with care standards, using tools like laminated cards for staff. Debbie Goings adds that surveyors often check documentation against care plans during compliance audits. [26:02 – 30:51]: Deb discusses using a wound care consultant and later an in-house wound care specialist, ensuring all policies are compliant and contracts are clear for surveyor review. Janell recounts how quick EMR training sessions with surveyors improved efficiency. [26:16 – 32:59]: Deb notes that during recent surveys, they could show low wait times and maintained staffing, crediting MatrixCare's remote work tools with improving work-life balance for staff. [33:01 – 39:15]: The group closes out their discussion by detailing challenges with goal specificity in documentation, such as measurable objectives and clear timelines in patient care plans, ensuring that goals are specific to individual patients. Resources   Learn more about MatrixCare at: https://www.matrixcare.com/  Find out more about Addison Home Health & Hospice: https://www.achhh.org/ Find details on Sangre de Cristo Community Care: https://www.sangre.org/ Listen to more episodes of the Post-Acute POV   Disclaimer  ...

In the latest episode of the Post-Acute POV podcast, our host, Jim Berklan, Executive Editor at McKnight’s Long-Term Care News, is joined by Reise Officer, Chief Information Officer at Trilogy Health Services, Mike Easley, Chief Information Officer at American Senior Communities, and Bharat Monteiro, General Manager, Senior Living & Long-Term Care at MatrixCare. The group’s conversation delves into how successful providers are currently leveraging emerging technologies, as well as what trends may become even more important in the future. Listen in as they also cover the importance of employing tech-driven solutions that can analyze and determine future needs, the changing role of caregivers, and how vital strong leadership will be in potential future disruptions. Topics discussed during today’s episode:   [00:32 – 03:48]: Jim Berklan, introduces our guests: Reise Officer, Mike Easley, and Bharat Monteiro, each a leader in applying innovative technologies in the long-term care field. Bharat shares that today's focus will go beyond buzzwords like AI, wearables, and virtual care. Instead, the discussion will highlight actionable ways these technologies are being used. [03:28 – 09:10]: Reise discusses Trilogy Health Services' dual areas of focus: improving foundational infrastructure (like telecommunications upgrades) while exploring emerging technologies (e.g., sensors for incontinence care, bed sensors to optimize nighttime checks). [09:10 – 11:28]: Mike notes that at American Senior Communities, foundational infrastructure is largely set, enabling them to focus on advanced tech to streamline processes, boost communication, and enhance reimbursement. They are also exploring sensors and smartbed integrations. [11:28 – 13:15]: Bharat describes how MatrixCare's technology roadmap aligns with the needs discussed by Reise and Mike, emphasizing the importance of infrastructure, ambient sensing, and family involvement in care. He highlights the evolving role of family members in the care process, influenced by demographic shifts, and the need for technology to support diverse caregiver teams. [13:15 – 20:00]: Mike highlights early-stage testing, stressing that change management and clear communication are essential for integrating new technologies. Reise shares that Trilogy is piloting sensors embedded in incontinence briefs and occupancy sensors, aiming to improve resident comfort and workflow efficiency. [20:00 – 26:16]: Bharat details MatrixCare’s history in AI and fall-risk assessment tools that have helped prevent thousands of falls. Mike describes ASC’s approach to AI, highlighting efforts to integrate AI for improved care across their continuum. [26:16 – 33:01]: Bharat discusses how technology will assist caregivers without replacing them, helping to manage workloads and prevent burnout. Reise talks about Trilogy's approach to workforce challenges and technology integration. Mike focuses on ASC’s approach to tech change management, emphasizing communication, consistent change, and how tech should enhance, not replace, caregivers’ roles. [33:01 – 39:58]: Mike emphasizes the need for seamless data integration, noting ASC's partnerships and in-house tools to ensure access to data from various systems. Bharat describes MatrixCare’s commitment to interoperability and creating an "open health ecosystem" that supports data fluidity and security. [39:58 – 47:56]: Bharat outlines five key strategies for healthcare organizations: openness, ROI-focused investment, verification of new tech, active involvement, and change management. Reise concludes the episode by emphasizing the fusion of interoperability and AI as Trilogy’s top trend, mentioning a need for industry-wide collaboration and transparency to tackle workforce challenges in senior care. Resources   Learn more about MatrixCare at:

In the latest episode of the Post-Acute POV podcast, our host, Nick Knowlton, vice president of strategic initiatives at ResMed, is joined by Windy Adams, senior vice president of client experience and strategic initiatives at Forcura, a cloud-based software solution that simplifies document workflow, data exchange, and secure communication from any device – all while interfacing seamlessly with customers’ existing systems.  The pair explores Windy's career transition from finance to healthcare technology and the value Forcura provides to post-acute care providers. The conversation highlights Forcura's commitment to enhancing the operational capabilities of healthcare agencies and their integration with MatrixCare that enables staff to make more informed decisions and helps to ensure the highest quality care for patients. Listen in. Topics discussed during today’s episode:   [00:35 – 02:29]: Nick introduces our guest, Windy, and she provides some background on her transition from working in FinTech to healthcare technology and an overview of the relationship between MatrixCare and Forcura. [02:29 – 03:55]: Windy shares an overview of Forcura as an enterprise workflow solution that enhances efficiency and care coordination. [03:55 – 05:21]: Next, the pair dives into current trends in agency operations, including centralization, staff investment and interest in AI solutions. [05:21 – 06:29]: Windy details Forcura's response to the demand for technology enhancement, focusing on referral management and care coordination. [06:29 – 07:33]: Windy provides use cases for Forcura's referral summary, including improving intake efficiency and supporting billing and coding. [07:33 – 08:23]: Windy shares strategies for encouraging physician adoption of Forcura’s e-signature technology by simplifying the process. [08:23 – 09:01]: Nick and Windy discuss data security and Forcura's HITRUST certification as a measure of commitment to secure technology. [09:01 – 09:41]: The pair covers the user experience when integrating Forcura with MatrixCare, focusing on reducing manual data entry and enhancing documentation processes. [09:41 – 10:59]: Nick closes out the conversation by asking Windy to touch on future innovations in Forcura's software, focusing on AI integration and improved data interoperability. Resources   Learn more about MatrixCare at: https://www.matrixcare.com/  Find out more about Forcura: https://www.forcura.com/ Listen to more episodes of the Post-Acute POV   Disclaimer   The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. We encourage you to seek as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials.   ©2024 by MatrixCare  

In the latest episode of the Post-Acute POV podcast, our host, Rob Stoltz, senior business development director, is joined by Matt Challberg, CEO, and Luca Ventura, CTO, who are both co-founders at Tallio, a healthcare technology innovation company building the best tools for people who provide the best care. The group explores the recently established strategic partnership between MatrixCare and Tallio. This industry-first collaboration aims to transform how home health and hospice organizations complete documentation, improving the clinician experience and unlocking staff capacity while empowering clinicians to focus more on patient care. Listen in. Topics discussed during today’s episode:   [00:35 – 02:04]: Rob introduces our guests, Matt and Luca from Tallio, and they provide some background on their careers and how they found themselves in their current roles. [02:04 – 03:35]: Matt shares how Tallio began and the problems in post-acute care they were looking to solve including staffing constraints and how technology can make the jobs and lives of clinicians easier. [04:03 – 05:32]: Matt details how they gathered data in the early days of Tallio and a recurring issue they found was documentation and the regulatory burden present in post-acute care. This finding led them to their goal of marching toward documentation zero and naming their product, DocZero. [05:57 – 06:56]: Luca joins the conversation to shine a light on how Tallio is leveraging advancements in generative AI to help reduce manual documentation for clinicians. [07:23 – 08:30]: Luca goes on to describe how voice-based generative AI has greatly improved the overall user experience of speech-to-text technology. [08:59 – 12:20]: Matt describes how the feedback they’ve gathered in the field has directly impacted the products they’ve designed, focusing on a simple and easy to use interface. [12:57 – 15:42]: Matt touches on the partnership between Tallio and MatrixCare and how the integration of voice-based generative AI into clinicians’ native platforms will be the extra mile in providing productivity gains and tremendous time savings for clinicians. [15:42 – 18:12]: Rob closes out the conversation by touching on emerging trends in voice technology and thanking Luca and Matt for joining this podcast episode. Resources   Learn more about MatrixCare at: https://www.matrixcare.com/  Find out more about Tallio: https://www.tallio.com/ Listen to more episodes of the Post-Acute POV   Disclaimer   The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. We encourage you to seek as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials.   ©2024 by MatrixCare  

In the latest episode of the Post-Acute POV podcast, our host, Rob Stoltz, senior business development director, is joined by Matt Challberg, CEO, and Luca Ventura, CTO, who are both co-founders at Tallio, a healthcare technology innovation company building the best tools for people who provide the best care. The group explores the recently established strategic partnership between MatrixCare and Tallio. This industry-first collaboration aims to transform how home health and hospice organizations complete documentation, improving the clinician experience and unlocking staff capacity while empowering clinicians to focus more on patient care. Listen in. Topics discussed during today’s episode:   [00:35 – 02:04]: Rob introduces our guests, Matt and Luca from Tallio, and they provide some background on their careers and how they found themselves in their current roles. [02:04 – 03:35]: Matt shares how Tallio began and the problems in post-acute care they were looking to solve including staffing constraints and how technology can make the jobs and lives of clinicians easier. [04:03 – 05:32]: Matt details how they gathered data in the early days of Tallio and a recurring issue they found was documentation and the regulatory burden present in post-acute care. This finding led them to their goal of marching toward documentation zero and naming their product, DocZero. [05:57 – 06:56]: Luca joins the conversation to shine a light on how Tallio is leveraging advancements in generative AI to help reduce manual documentation for clinicians. [07:23 – 08:30]: Luca goes on to describe how voice-based generative AI has greatly improved the overall user experience of speech-to-text technology. [08:59 – 12:20]: Matt describes how the feedback they’ve gathered in the field has directly impacted the products they’ve designed, focusing on a simple and easy to use interface. [12:57 – 15:42]: Matt touches on the partnership between Tallio and MatrixCare and how the integration of voice-based generative AI into clinicians’ native platforms will be the extra mile in providing productivity gains and tremendous time savings for clinicians. [15:42 – 18:12]: Rob closes out the conversation by touching on emerging trends in voice technology and thanking Luca and Matt for joining this podcast episode. Resources   Learn more about MatrixCare at: https://www.matrixcare.com/  Find out more about Tallio: https://www.tallio.com/ Listen to more episodes of the Post-Acute POV   Disclaimer   The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. We encourage you to seek as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials.   ©2024 by MatrixCare