My new friend, Yeiter, wrote a book call Lessons In Listening and it challenges the popular behaviour modification approaches to supporting people with behaviours that are labelled as difficult. 

In addition to his listening skills, ability to empathize and connect with others who are often villainized and ostracized, Yeiter is a lovely storyteller. 

In this episode of the podcast, Yeiter tells the story of Michelle. Yeiter’s first job was to put Michelle in an isolation room - until he figured out that connecting with her worked better than forcing her into seclusion. 

Yeiter goes on to tell other stories of connection and support that are troubling, heartwarming and deep lessons for all of us on the power of listening deeply. 

You can read the full show notes here and download a free copy of Yeiter's book, Lessons In Listening, here courtesy of Yeiter and Inclusion Press.