AI can create seamless customer and employee experiences but it’s important to balance automation and human touch, says head of marketing, digital & AI at NICE, Elizabeth Tobey.

Business Lab

[email protected] (MIT Technology Review Insights)

Conversational AI revolutionizes the customer experience landscape

FEB 26, 202423 MIN
Business Lab

Conversational AI revolutionizes the customer experience landscape

FEB 26, 202423 MIN

Description

AI can create seamless customer and employee experiences but it’s important to balance automation and human touch, says head of marketing, digital & AI at NICE, Elizabeth Tobey.