Talking HealthTech

In this episode of Talking HealthTech, host Peter Birch sits down with Greg Lewin, Head of Creative, Communications, & Partnerships at Updoc, to discuss the significant role of telehealth in modern medicine, and how their platform offers services such as psychiatry and chronic condition management. 

They discuss Updoc's approach to healthcare, focusing on reducing wait times and making professional health services more accessible to Australians, especially in high-demand sectors like psychiatry. 

Key Takeaways:

- Enhancing Healthcare Accessibility: Updoc's efforts to connect through intent-driven searches and strategic branding are widening their reach, helping more people access timely healthcare.

- Employer Partnerships: Greg discusses the importance of incorporating healthcare solutions into workplaces to enhance employee wellbeing.

- Telehealth as a Mainstay: The conversation highlights the evolution of telehealth from an emergency response tool into a crucial component of everyday healthcare delivery.

- Expansion and Quality Control: Hear about initiatives to maintain high-quality consultations and potentially integrate services into emergency departments 

During HIMSS Global in Orlando Florida earlier this year, Peter Birch from Talking HealthTech spoke with over 20 different change makers and digital health experts about the current state of healthcare and the role technology plays in shaping its future.  

Check out some selected interviews in this feature episode of HIMSS 24 on the Talking HealthTech Podcast, or watch individual interviews over on our YouTube channel.

Featured in this episode:

• Anne Snowdon, Chief Scientific Research Officer , HIMSS
• Don Woodlock, VP of Global Healthcare Solutions, InterSystems
• Lee Kim, Senior Principal of Cybersecurity and Privacy, HIMSS
• Eyal Zimlichman, Chief Transformation Officer and Chief Innovation Officer, Sheba Medical Center
• Dr Jigar Patel, Senior Director - Oracle Cloud Infrastructure - Product Management for Healthcare, Oracle Health
• Cherry Drulis, Director of Healthcare Mobile B2B, Samsung
• Kaveh Safavi, Senior Managing Director - Global Health, Accenture
• Tracy Mills & Nick Vass, CEO & President, J29 Inc

For even more interviews conducted by Talking HealthTech at HIMSS 24, head over to our YouTube channel for discussions with:

• Hans Buitendijk, Chair, Public Health Workgroup, Electronic Health Record Association
• Claire Reilly, Chief Nursing Informatics Officer VP Clinical Operations, Imprivata
• Mark Khalil , Vice President & Global Head of Oncology Insights, Roche Information Solutions, Roche
• Rhett Alden, Chief Technology Officer, Elsevier Health
• Lee Caswell, SVP Product and Solutions Marketing, Nutanix
• Jean-François Saint-Pierre, Program Manager for the World Health Data Hub World Health Organization
• Vernon O’Donnell, President, Field Operations, Hypori
• Kel Pults, Chief Clinical Officer, MediQuant
• Manny Krakaris, CEO, Augmedix
• Nick Stepro , Chief Product & Technology Officer, Arcadia
• Vijay Adapala EVP of Global Supply Partnerships, Doceree
• Brandi Meyers VP of Revenue Operations, MDClone
• Kim Perry, Chief Growth Officer, emtelligent

Timestamps: 

00:02:11 - Anne Snowdon, Chief Scientific Research Officer , HIMSS

00:19:05 - Don Woodlock, VP of Global Healthcare Solutions, InterSystems

00:27:38 - Lee Kim, Senior Principal of Cybersecurity and Privacy, HIMSS

00:38:49 - Eyal Zimlichman, Chief Transformation Officer and Chief Innovation Officer, Sheba Medical Center

00:45:30 - Dr Jigar Patel, Senior Director - Oracle Cloud Infrastructure - Product Management for Healthcare, Oracle Health

00:57:51 - Cherry Drulis, Director of Healthcare Mobile B2B, Samsung

01:07:02 - Kaveh Safavi, Senior Managing Director - Global Health, Accenture

01:22:05 - Tracy Mills & Nick Vass, CEO & President, J29 Inc

Check out the episode and full show notes on the Talking HealthTech website.

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Mentioned in this episode:

Talking HealthTech 2024 Audience Survey

It’s that time again - we are conducting our 2024 Talking HealthTech Audience Survey. 🎉 This helps us prioritise content, hone in key messages and refine the show to make it even better. We also want to understand who are biggest cohorts of audience are, so take 5-10 minutes to complete this and we will be super grateful. 🙏🏻 Everyone who completes the audience survey goes in the draw to win a share of $1000 worth of THT+ Membership Credits, to put towards a membership for yourself as an individual or help get the word out there about your company. First prize is $550, second prize $250, third prize $150 then forth prize of $50 🤑 Click the link to complete the survey now:

In this episode of Talking HealthTech, we understand how to optimise the telehealth journey with Sophie Kessler from Coviu.

Sophie shares insights into the art of onboarding patients to telehealth services and the resources available from Coviu to optimise this process. As we explore ideas and strategies, we aim to empower clinicians to effectively integrate telehealth into their service offerings, enhancing patient experience and outcomes.

Key Takeaways:

🌟 The induction of clients into telehealth is critical for a seamless experience and should be emphasized more by clinicians.

🗨️ Successful patient onboarding requires clear communication about processes, expectations, and handling of technology.

📋 Educational materials, such as welcome emails, checklists, and test calls, are vital components of a comprehensive telehealth induction package.

📚 Clinicians can learn from strategies that have proven successful for Coviu’s diverse clients, including personalized onboarding methods.

🔄 Gathering and implementing client feedback is key to refining telehealth services and improving client satisfaction.

Remember to check out the episode and full show notes on the Talking HealthTech website.

Loving the show? Leave us a review, and share it with someone who might get some value from it.

Keen to take your healthtech to the next level? Become a THT+ Member for access to our online community forum, quarterly summits and more exclusive content. For more information visit talkinghealthtech.com/thtplus

Mentioned in this episode:

Talking HealthTech 2024 Audience Survey

It’s that time again - we are conducting our 2024 Talking HealthTech Audience Survey. 🎉 This helps us prioritise content, hone in key messages and refine the show to make it even better. We also want to understand who are biggest cohorts of audience are, so take 5-10 minutes to complete this and we will be super grateful. 🙏🏻 Everyone who completes the audience survey goes in the draw to win a share of $1000 worth of THT+ Membership Credits, to put towards a membership for yourself as an individual or help get the word out there about your company. First prize is $550, second prize $250, third prize $150 then forth prize of $50 🤑 Click the link to complete the survey now:

In this episode of Talking HealthTech, host Sophie Turner speaks with Dr Brian Zimmerman to discuss clinical AI-based speech recognition as a tool for healthcare to address workforce shortages, clinician burnout & digital transformation.

Dr Zimmerman, an expert in deploying speech recognition platforms in healthcare settings, shares insights from his experience transitioning hospitals to electronic health record (EHR) systems, the burden on healthcare providers inherent to these systems, and how integrating speech recognition technology can help alleviate these issues.

Key Takeaways:

- Speech Recognition in Healthcare: Dr Zimmerman highlights the significant impact of speech recognition technology like Dragon Medical One on healthcare providers' efficiency, particularly in reducing the clerical load and documentation errors associated with EHR systems.

- Global Health Issues and Technology Solutions: Similarities between healthcare challenges faced in the US, Australia, and globally, such as physician burnout and workforce shortages, are discussed, along with how technology can address these issues.

- Integrating Speech Recognition: The use of voice commands within Dragon Medical One to navigate EHR systems effectively is emphasized, including the automation of common workflow tasks which can significantly reduce the number of clicks and time spent on documentation.

- Future of AI in Healthcare: Dr Zimmerman speaks about the Dragon Ambient Experience (DAX), which uses AI to listen to patient visits and create structured clinical documentation automatically.

- Deployment of Speech Recognition: Best practices for deploying speech recognition technology are explored, suggesting that it should be done either prior to or simultaneously with EHR training for maximum benefit.

In this episode of Talking HealthTech, host Peter Birch speaks with Linus Talacko and Kai Van Lieshout, the co-founders of Lyrebird Health, about efficiency and functionality of their AI-driven documentation tool for healthcare professionals. 

They are joined by Danielle Bancroft from Best Practice Software who shares insights on the importance of strategic partnerships within the health tech ecosystem and how Best Practice Software collaborates with other technology developers like Lyrebird. 

Together, the group dives into the challenges of clinical documentation and admin burdens on healthcare professionals, while exploring how AI can be a tool for improvement, not just a flashy addition.

Key Takeaways:

• Lyrebird's origin: The inception of Lyrebird is rooted in the founders' personal experiences with the healthcare system and their drive to solve the time-intensive burden of clinical documentation for health professionals.

• AI as a solution, not a focus: Lyrebird Health emphasizes solving the problem of time-consuming notes and paperwork for clinicians. AI serves as a means to achieve this goal, rather than being the product's core.

• Patient and clinician experience: Lyrebird works by listening to the consultation, converting speech to text, and generating patient notes and documentation, improving engagement between doctor and patient.

• Importance of security: Lyrebird Health ensures that all audio is converted to text in real-time and immediately deleted to maintain patient confidentiality and data security.

• Integration leveraging strengths: Best Practice Software's strategy is to focus on what they do best while partnering with experts like Lyrebird to enhance their practice management system.

• The future of Lyrebird Health: Looking ahead, Lyrebird aims to automate all tasks that are not direct patient care within the consultation, working towards a vision where doctors are empowered to focus solely on patient interaction.