Timestamps00:00 Welcome & Introduction02:35 Karsten’s Journey into Fire Protection07:26 Why Recurring Revenue Matters09:32 Turning Installs into Service Contracts11:13 Customer Service as a Growth Driver13:09 AHJ Compliance Platforms & Industry Shifts14:28 Navigating Local Jurisdiction Challenges18:18 Risk Management and System Types19:33 Karsten’s Favorite Systems to Work On24:45 Suppression Systems & Market Competition26:19 Restaurant Stories from the Field28:15 Embracing Technology and AI in Fire Protection33:02 Private Equity & The Industry’s Future34:48 ACE Fire’s Online Presence35:41 Closing Takeaways

<description>&lt;p&gt;&lt;strong&gt;Timestamps&lt;/strong&gt;&lt;/p&gt;&lt;p&gt;00:00 Welcome &amp; Introduction&lt;/p&gt;&lt;p&gt;02:35 Karsten’s Journey into Fire Protection&lt;/p&gt;&lt;p&gt;07:26 Why Recurring Revenue Matters&lt;/p&gt;&lt;p&gt;09:32 Turning Installs into Service Contracts&lt;/p&gt;&lt;p&gt;11:13 Customer Service as a Growth Driver&lt;/p&gt;&lt;p&gt;13:09 AHJ Compliance Platforms &amp; Industry Shifts&lt;/p&gt;&lt;p&gt;14:28 Navigating Local Jurisdiction Challenges&lt;/p&gt;&lt;p&gt;18:18 Risk Management and System Types&lt;/p&gt;&lt;p&gt;19:33 Karsten’s Favorite Systems to Work On&lt;/p&gt;&lt;p&gt;24:45 Suppression Systems &amp; Market Competition&lt;/p&gt;&lt;p&gt;26:19 Restaurant Stories from the Field&lt;/p&gt;&lt;p&gt;28:15 Embracing Technology and AI in Fire Protection&lt;/p&gt;&lt;p&gt;33:02 Private Equity &amp; The Industry’s Future&lt;/p&gt;&lt;p&gt;34:48 ACE Fire’s Online Presence&lt;/p&gt;&lt;p&gt;35:41 Closing Takeaways&lt;/p&gt;
</description>

Discover how ACE Fire Systems transformed from installation-focused work into a thriving service-driven business. Karsten Smith shares how recurring revenue, customer care, and embracing technology have reshaped fire protection in Las Vegas and beyond. Learn strategies for compliance, building strong client relationships, and navigating industry shifts from AHJ platforms to AI. Hear real-world lessons fire professionals can use today to strengthen resilience, grow revenue, and deliver lasting value.

Fire Protection Podcast

Recurring Revenue & Customer Service in Fire Protection with Karsten Smith

Recurring Revenue & Customer Service in Fire Protection with Karsten Smith

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