<p>Register for the ITSM Summit 2026 at <a href="https://www.happysignals.com/itxm-summit/" target="_blank" rel="noreferrer nofollow noopener">https://www.happysignals.com/itxm-summit/</a></p><p>--</p><p>In this episode, Mark Smalley discusses Sakari the latest version of ITIL® (Version 5), emphasizing the importance of experience as a core component. The conversation explores how human experience impacts IT service management, trust, and organizational success.</p><p><strong>Key Topics</strong></p><ul><li>Latest ITIL® (Version 5) and its new focus on experience</li><li>The role of trust and human experience in IT Service Management</li><li>Challenges and strategies for adopting experience-centric practices in ITIL</li></ul><p><br></p><p>Mark Smalley: <a href="https://www.linkedin.com/in/marksmalley/" target="_blank" rel="noopener noreferer">https://www.linkedin.com/in/marksmalley/</a></p>