<p><strong>Buckle up.. In this week's episode we talk </strong></p><p>- Old marketing = posting, ads, discounts</p><li><p>- New marketing = unforgettable client experience that does the talking for you</p></li><li><p>I- n 2025, your reputation <em>is</em> your marketing</p></li><p><strong>Key Points: VALUE x VALUE</strong></p><p>✔️ <em>The Experience Starts Before They Sit in Your Chair</em></p><ul><li><p>Booking process, confirmation, vibe check—all part of your brand</p></li></ul><p>✔️ <em>Word of Mouth is Now Experience-Driven</em></p><ul><li><p>Clients don’t just share results—they share how they FELT</p></li><li><p>If the energy is off, they ghost—even with great hair</p></li></ul><p>✔️ <em>Retention IS Your Marketing</em></p><ul><li><p>Loyal clients = walking, talking ads</p></li><li><p>The best “marketing strategy” is keeping clients obsessed with their experience</p><p>So Tune in and take some notes! </p></li></ul>

No Stylist Left Behind

Nina Tulio and J Ladner

The Client Experience is the NEW Marketing

JUN 27, 202527 MIN
No Stylist Left Behind

The Client Experience is the NEW Marketing

JUN 27, 202527 MIN

Description

<p><strong>Buckle up.. In this week's episode we talk </strong></p><p>- Old marketing = posting, ads, discounts</p><li><p>- New marketing = unforgettable client experience that does the talking for you</p></li><li><p>I- n 2025, your reputation <em>is</em> your marketing</p></li><p><strong>Key Points: VALUE x VALUE</strong></p><p>✔️ <em>The Experience Starts Before They Sit in Your Chair</em></p><ul><li><p>Booking process, confirmation, vibe check—all part of your brand</p></li></ul><p>✔️ <em>Word of Mouth is Now Experience-Driven</em></p><ul><li><p>Clients don’t just share results—they share how they FELT</p></li><li><p>If the energy is off, they ghost—even with great hair</p></li></ul><p>✔️ <em>Retention IS Your Marketing</em></p><ul><li><p>Loyal clients = walking, talking ads</p></li><li><p>The best “marketing strategy” is keeping clients obsessed with their experience</p><p>So Tune in and take some notes! </p></li></ul>