<h2 style="text-align: center;">In this episode of Couch Convos: Biz and Tech Talks, our automation experts discuss what went wrong with Taylor Swift’s latest concert ticket sales.</h2> <hr /> <div> <p class="intro-text">In November 2022, tickets for Taylor Swift’s latest concert tour went on sale on Ticketmaster.</p> <p>Huge demand swamped the website during the “pre-sales” period, crashing it and resulting in considerable outcry about customer service, a near-monopolistic business, and other concerns. We are only now seeing how many lawsuits people are filing.</p> <p><strong>In this podcast, we dive into this situation from a technical point of view.</strong> What if your organization manages a website that faces substantial demand? It’s not only concert tickets that can drive that kind of demand. What about the <a href="https://centricconsulting.com/blog/refocus-on-rpa-support-and-maintenance-to-avoid-a-bot-project-breakdown/">widespread use of bots</a>, which is one point of contention regarding the topic?</p> <p>Join us for more discussion about the intricate dance between policy and technology in managing high-volume websites!</p> <h2>Listen Here</h2> </div> <p><iframe src="https://w.soundcloud.com/player/?url=https%3A//api.soundcloud.com/tracks/1426923283&amp;color=%232c1a5d&amp;auto_play=false&amp;hide_related=false&amp;show_comments=true&amp;show_user=true&amp;show_reposts=false&amp;show_teaser=true" width="100%" height="166" frameborder="no" scrolling="no"></iframe></p> <div style="font-size: 10px; color: #cccccc; line-break: anywhere; word-break: normal; overflow: hidden; white-space: nowrap; text-overflow: ellipsis; font-family: Interstate,Lucida Grande,Lucida Sans Unicode,Lucida Sans,Garuda,Verdana,Tahoma,sans-serif; font-weight: 100;"><a style="color: #cccccc; text-decoration: none;" title="Centric Consulting" href="https://soundcloud.com/centricconsulting" target="_blank" rel="noopener">Centric Consulting</a> · <a style="color: #cccccc; text-decoration: none;" title="Biz and Tech Talks 51: Taylor Swift Ticketmaster Debacle" href="https://soundcloud.com/centricconsulting/biz-and-tech-talks-51-taylor-swift-ticketmaster-debacle" target="_blank" rel="noopener">Biz and Tech Talks 51: Taylor Swift Ticketmaster Debacle</a></div> <p>&nbsp;</p>