<description>&lt;p&gt;A friend and former CEO of KONE America once shared a piece of advice that I’ve carried with me ever since:&lt;/p&gt;&lt;p&gt;&lt;strong&gt;“Take your first six months on the job to understand how the company operates, how it &lt;/strong&gt;&lt;em&gt;&lt;strong&gt;really&lt;/strong&gt;&lt;/em&gt;&lt;strong&gt; makes money, and what is &lt;/strong&gt;&lt;em&gt;&lt;strong&gt;actually&lt;/strong&gt;&lt;/em&gt;&lt;strong&gt; working. Only after that should you start changing things. And then, do it very carefully.”&lt;/strong&gt;&lt;/p&gt;&lt;p&gt;It’s deceptively simple guidance, especially in a world that rewards fast action and visible disruption. But underneath that advice sits an uncomfortable truth many leaders avoid:&lt;/p&gt;&lt;p&gt;&lt;strong&gt;The greatest risk organizations face isn’t failing to fix problems. It’s underinvesting in what already works.&lt;/strong&gt;&lt;/p&gt;
</description>

A friend and former CEO of KONE America once shared a piece of advice that I’ve carried with me ever since:“Take your first six months on the job to understand how the company operates, how it really makes money, and what is actually working. Only after that should you start changing things. And then, do it very carefully.”It’s deceptively simple guidance, especially in a world that rewards fast action and visible disruption. But underneath that advice sits an uncomfortable truth many leaders avoid:The greatest risk organizations face isn’t failing to fix problems. It’s underinvesting in what already works.

The Customer Mission Podcast with Andrea Belk Olson

Before You Fix Anything, Understand Why It Works

Before You Fix Anything, Understand Why It Works

Description