Why Too Many Policies Kill Real Work

DEC 18, 20253 MIN
The Customer Mission Podcast with Andrea Belk Olson

Why Too Many Policies Kill Real Work

DEC 18, 20253 MIN

Description

<p>We love policies. They make us feel organized, controlled, protected. A neat little rule for every possible scenario. A safety net for when things go wrong. Nothing says “we’re serious about this” like a brand-new procedure wrapped in a 12-step flowchart.</p><p>But <strong>every policy you create is a policy you must police.</strong> And policing policies is work —often far more work than the thing the policy was trying to prevent.</p>