The Making of a Dental Startup

How To Build A Team That Actually Fits Your Culture In this episode Ashley and Collin sit down for a quick but packed conversation on one of the most important and most overlooked parts of building a dental practice. Hiring. Ashley has spent eight years building the culture at Smile and Co. and she shares everything she has learned along the way. From personality tests to working interviews, from the questions she asks that nobody else does, to the exact words she uses when it is time t...

Technology, Equipment, and the Nuts and Bolts of Building Evelina Smiles In this episode Ashley sits down with Dr. Rich Constantine for a deep dive into every system, tool, and piece of equipment going into Evelina Smiles before the doors open. The decisions nobody tells you about until you are already making them. What You'll Hear in This Episode: 05:00 – Practice Management Software Cloud-based vs server-based and why Rich made the choice he did. What to look for in a startup package. Why t...

The Making Of Smile and Co. #2 — Smile Design Studio | The Come To Jesus Moment, Insurance, and Financing In this episode Ashley and Collin sit down inside Smile Design Studio, the very office they are talking about building, for a raw and honest conversation about the decisions that shaped both Smile and Co. locations. From the come to Jesus meeting that almost stopped the second location from happening, to getting out of network at the worst possible time, to the financial side of owning tw...

Branding, Culture, and the Vision Behind Evelina Smiles In this episode Ashley sits down with Dr. Rich Constantine to go behind the brand. From the story behind the name to the team he is building from scratch, this one is equal parts heart and strategy. What You'll Hear in This Episode: 05:00 – Where the Name Comes From Evelina is named after his grandmother Evelyn. Why he chose a name with meaning that is not tied to him personally. And the little coffee corner called Cup of Jane, honoring ...

The Hospitality Standard There is a reason Michelin-star restaurants have people coming back again and again. It is not just the food. It is the way they make you feel from the moment you walk in the door to the moment you leave. Ashley Joves has spent years applying that same philosophy to dentistry at Smile & Co. In this episode, she breaks down exactly what she does so you and your team can start doing it too. The best part? None of this requires a renovation, a bigger budget, or a com...