Blackbelt Business Podcast

In Part 3 of the onboarding series, Ian and Eliot break down what happens after the first day, covering the critical first 90 days of a new student's journey. From structured follow-up systems to creating a world-class fundamentals experience, this episode dives into how to turn new sign-ups into long-term members. They explore the importance of consistent communication, why onboarding must be engineered (not left to chance), and how simple systems like CRM-driven follow-ups can dramatically improve retention. The conversation also unpacks how to properly structure fundamentals classes, remove overwhelm, and build real confidence in new students without sacrificing quality or toughness. If Parts 1 and 2 were about getting people in the door and delivering a great first experience, Part 3 is about what truly matters: keeping them. This episode is essential for any school owner looking to improve retention, create a better student experience, and build a more sustainable, profitable academy. Watch or listen to the full podcast on our blog: https://www.easton.online/blog/ Visit https://www.easton.online to sign up for our mailing list!

In this episode of the Black Belt Business Podcast, Eliot Marshall and Ian Lieberman continue their series on student onboarding and break down what should happen on a new student's first day at your academy. They discuss how to eliminate friction, create a "red carpet" experience, run effective intro classes, and structure fundamentals classes so beginners feel successful from day one. If you want more students to sign up and stay longer, this episode explains how to engineer a better first impression. Watch or listen to the full podcast on our blog: https://www.easton.online/blog Visit https://www.easton.online to sign up for our mailing list!

Easton Training Center's Vice President and Director of Operations, Ian Lieberman, joins Eliot o kick off a three-part series on one of the most overlooked systems in martial arts schools: onboarding. This episode looks at what happens from the moment a lead clicks your website to the moment they set their first appointment — and why most schools get this stage completely wrong. The conversation covers the true cost of a lead, why response time matters more than world titles, how to structure a follow-up cadence that lasts months (not days), and why every school needs a CRM instead of relying on memory. If you want more students walking through your doors and fewer missed opportunities, this episode lays out the blueprint. Watch or listen to the full podcast on our blog: https://www.easton.online/blog/ Visit https://www.easton.online to sign up for our mailing list!

In this episode of the Black Belt Business Podcast, Easton Muay Thai Program Director Sean Madden joins Eliot to explain why Muay Thai programs in America need clear structure and progression. They discuss how Easton built a ranking and ascension model that improves safety, retention, and class quality while preserving the integrity of the art. A must-listen for any school owner running a striking program. Watch or listen to the full podcast on our blog: https://www.easton.online/blog/ Visit https://www.easton.online to sign up for our mailing list!

Easton Muay Thai Program Director Sean Madden joing Eliot to break down the class structure and ascension model that allowed Easton's striking program to grow across multiple academies. They discuss why American students need a different approach than traditional Thai training, how Kickboxing can serve as the on-ramp into Muay Thai, and why Fundamentals and Intermediate classes are essential steps that build both skill and community. If you want a Muay Thai program that's safe, scalable, and built for long-term student progression, this episode lays out the blueprint. Watch or listen to the full podcast on our blog: https://www.easton.online/blog/ Visit https://www.easton.online to sign up for our mailing list!