If your MSP offers project work, or if you’re an IT consultant or fractional CTO, then you need to be aware of some of the most overlooked (but crucial) points of your agreement with your customers.  These points could be devastating if you fail to address them in your customer-facing agreement. Want to know more? Listen up.

<description>&lt;p&gt;If your MSP offers project work, or if you’re an IT consultant or fractional CTO, then you need to be aware of some of the most overlooked (but crucial) points of your agreement with your customers.  These points could be devastating if you fail to address them in your customer-facing agreement. Want to know more? Listen up.&lt;/p&gt;
</description>

If your MSP offers project work, or if you’re an IT consultant or fractional CTO, then you need to be aware of some of the most overlooked (but crucial) points of your agreement with your customers.  These points could be devastating if you fail to address them in your customer-facing agreement. Want to know more? Listen up.

Avoiding Contract Landmines in Project Work

You wake up to an email that says, “We sold the company. We’re terminating. Please arrange offboarding.” Do you have options?  You're damn right you do.
Welcome to the latest episode of the Technology Bradcast.

<description>&lt;p&gt;You wake up to an email that says, “We sold the company. We’re terminating. Please arrange offboarding.” Do you have options?  You're damn right you do.&lt;/p&gt;
&lt;p&gt;Welcome to the latest episode of the Technology Bradcast.&lt;/p&gt;
</description>

You wake up to an email that says, “We sold the company. We’re terminating. Please arrange offboarding.” Do you have options?  You're damn right you do.
Welcome to the latest episode of the Technology Bradcast.

They Sold the Business. You Didn't Get Paid.

Customers installing unapproved software? IT departments bypassing your security or just plain ol' "doing whatever the hell they want?" That's Shadow IT, and it's a huge headache for MSPs. It creates hidden risks and liabilities, not just for your customers, but for you. Want to learn how to fight it? Listen up!
Links for events, articles, and products mentioned in the podcast:
Link to Register for Taste of Success - Texas: https://overview.ascii.com/tasteofsuccesstexas/ 
(Use VIP CODE: BRADGROSSVIP)
Link to EverythingMSP Article: <a href='https://www.everythingmsp.com/blog/navigating-the-shadows-proactive-it-engagement-for-your-clients.html'>https://www.everythingmsp.com/blog/navigating-the-shadows-proactive-it-engagement-for-your-clients.html</a>
MSPTerms:  <a>https://www,mspterms.com</a>

<description>&lt;p&gt;Customers installing unapproved software? IT departments bypassing your security or just plain ol' "doing whatever the hell they want?" That's Shadow IT, and it's a huge headache for MSPs. It creates hidden risks and liabilities, not just for your customers, but for you. Want to learn how to fight it? Listen up!&lt;/p&gt;
&lt;p&gt;Links for events, articles, and products mentioned in the podcast:&lt;/p&gt;
&lt;p&gt;Link to Register for Taste of Success - Texas: https://overview.ascii.com/tasteofsuccesstexas/
(Use VIP CODE: BRADGROSSVIP)&lt;/p&gt;
&lt;p&gt;Link to EverythingMSP Article: &lt;a href='https://www.everythingmsp.com/blog/navigating-the-shadows-proactive-it-engagement-for-your-clients.html'&gt;https://www.everythingmsp.com/blog/navigating-the-shadows-proactive-it-engagement-for-your-clients.html&lt;/a&gt;&lt;/p&gt;
&lt;p&gt;MSPTerms:  &lt;a&gt;https://www,mspterms.com&lt;/a&gt; &lt;/p&gt;
</description>

Customers installing unapproved software? IT departments bypassing your security or just plain ol' "doing whatever the hell they want?" That's Shadow IT, and it's a huge headache for MSPs. It creates hidden risks and liabilities, not just for your customers, but for you. Want to learn how to fight it? Listen up!
Links for events, articles, and products mentioned in the podcast:
Link to Register for Taste of Success - Texas: https://overview.ascii.com/tasteofsuccesstexas/(Use VIP CODE: BRADGROSSVIP)
Link to EverythingMSP Article: https://www.everythingmsp.com/blog/navigating-the-shadows-proactive-it-engagement-for-your-clients.html
MSPTerms:  https://www,mspterms.com 

Avoiding Responsibility & Liability for Shadow IT

Stop being a nice person.  It’s killing your business. You’re doing favors, you're providing out-of-scope work--and you're setting yourself up for failure. Nice people sometimes finish first, but MSPs that define the scope of their services and then stay in their lanes ALWAYS finish first.

<description>&lt;p&gt;Stop being a nice person.  It’s killing your business. You’re doing favors, you're providing out-of-scope work--and you're setting yourself up for failure. Nice people sometimes finish first, but MSPs that define the scope of their services and then stay in their lanes ALWAYS finish first. &lt;/p&gt;
&lt;p&gt; &lt;/p&gt;
</description>

Stop being a nice person.  It’s killing your business. You’re doing favors, you're providing out-of-scope work--and you're setting yourself up for failure. Nice people sometimes finish first, but MSPs that define the scope of their services and then stay in their lanes ALWAYS finish first. 
 

Stay in Your Lane and Don't Be Nice

Somewhere along the line, someone told you (maybe a lawyer?) that you can update your Master Services Agreement just by posting the changes and simply telling your customers, "We can update any of our terms and if you keep using our services, you accept those terms." If that sounds familiar to you, then you've received bad advice. Want to know the right way--the ENFORCEABLE way--to update your MSA?  Listen up.

<description>&lt;p&gt;Somewhere along the line, someone told you (maybe a lawyer?) that you can update your Master Services Agreement just by posting the changes and simply telling your customers, "We can update any of our terms and if you keep using our services, you accept those terms." If that sounds familiar to you, then you've received bad advice. Want to know the right way--the ENFORCEABLE way--to update your MSA?  Listen up.&lt;/p&gt;
</description>

Somewhere along the line, someone told you (maybe a lawyer?) that you can update your Master Services Agreement just by posting the changes and simply telling your customers, "We can update any of our terms and if you keep using our services, you accept those terms." If that sounds familiar to you, then you've received bad advice. Want to know the right way--the ENFORCEABLE way--to update your MSA?  Listen up.

Updating Your MSA So You Can Enforce It

Brad Gross, one of the top technology law attorneys in the country, discusses security, licensing, and contract issues for MSPs.  Learn what you’re doing wrong and how to fix it, so you can sleep more soundly and focus on what you do best.



Contact: brad@bradleygross.com

The Technology Bradcast

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