From a family-run HVAC business started in 1971…to leading one of Pittsburgh’s most recognized heating and cooling companies…this week on CEO You Should Know, we sit down with Jim Conley of Metro Heating & Cooling.Jim grew up around the business. His parents, John and Dolores Conley, built Controlled Climate Systems on a simple philosophy: serve the customer first. Today, Jim continues that same approach while overseeing the growth of Metro Heating & Cooling after acquiring the company in 2015.In this episode, Jim talks about carrying on a family legacy, the challenges of running a 24/7 service business, and why trust, speed, and customer relationships still matter in an industry driven by technology and constant change. From emergency furnace calls in the middle of a Pittsburgh winter to expanding commercial and residential HVAC services across the region, Jim shares what it takes to build a company people rely on when comfort matters most. It’s a conversation about leadership, reputation, hard work… and delivering what Jim calls “Good Old Fashioned Service” in a modern world.See omnystudio.com/listener for privacy information.