In this episode of Building Better Managers, produced by New Level Work, we dive into one of the most stressful and avoided parts of leadership: the difficult conversation. Whether you're giving tough feedback to a direct report, navigating a peer conflict, or even managing up, these high-stakes dialogs can easily go off the rails. But they don't have to. We break down a practical two-part planning system to help you move from confrontation to collaboration—without losing your cool. You'll learn: ✔️ Why 90% of your success is determined before you say a word ✔️ A 7-step internal audit to manage your emotions and clarify your goals ✔️ How to structure your message using the SBI model (Situation, Behavior, Impact) ✔️ The art of firm, neutral delivery—without judgment or heat ✔️ How to collaborate on real solutions and lock in accountability ✔️ Tips for staying focused when the conversation gets derailed This isn't just theory—it's a full blueprint for turning high-anxiety moments into high-impact leadership. Learn more For coaching programs, leadership training, or AI-enhanced tools to support your managers, visit newlevelwork.com Like what you hear? Rate and review us at: https://www.newlevelwork.com/review 🎧 For more episodes: https://www.newlevelwork.com/category/podcast