The Content Byte

Rachel and Lynne speak with Sarah Hubbard, author of The Intentional Networker, about using referrals and relationship-based networking to find new clients. Sarah shares her MAPP framework (mindset and intention, authentic presence, precise messaging, purposeful follow-through) and explains how to systemise networking with simple tracking (even spreadsheets), an A/B/C contact system, and regular follow-ups. She describes using AI tools such as ChatGPT and Claude to capture event notes, create templates, and update a CRM, and offers strategies for introverts such as preparing in advance, keeping the day's workload lighter, and leveraging extroverts for introductions. It's a great conversation, about being curious, connecting as a person, going deeper rather than wider, and building relationships over time. Connect with Sarah via her website: https://sarah-hubbard.com The Intentional Networker: How to Strategically Build Your Sphere of Influence and Transform Connections Into High-Value Opportunities https://a.co/d/0426cgMQ AI Prompts for Strategic Networking: https://sarahhubbard.myflodesk.com/aipromptsitn Find Lynne www.lynnetestoni.com Find Rachel www.rachelsmith.com.au Rachel's List www.rachelslist.com.au Thanks (as always) to our sponsors Rounded (www.rounded.com.au ), an easy invoicing and accounting solution that helps freelancers run their businesses with confidence. Looking to take advantage of the discount for Rachel's List Gold Members? Email us at: [email protected] for the details. Episode edited by Marker Creative Co www.markercreative.co

This week Rachel and Lynne are responding to a question from listener Stephanie about how to make time to work on your freelance business. It's a bit of a choose-your-own adventure because we have such different work styles and systems. Rachel uses a mix of a bespoke paper diary (Creator's Friend), Outlook, Google Keep, batching, and Friday "work on the business" time, plus automations in Moxie (forms, pipelines, calendar booking windows, templated replies, and auto-created Google Drive folders). Lynne has a paper-free setup using Trello, an electronic calendar, "salami tactics" (small daily actions), Marketing Monday, Mail scheduling/follow-ups/reminders, and industry events for networking. We also discuss invoicing habits, accounting software, setting aside GST/tax/super, and recommend choosing regular business time, one in-person event monthly, and automating two tasks per month. Want to suggest a topic for a future episode? Email us at [email protected] Find Lynne www.lynnetestoni.com Find Rachel www.rachelsmith.com.au Rachel's List www.rachelslist.com.au Thanks (as always) to our sponsors Rounded (www.rounded.com.au), an easy invoicing and accounting solution that helps freelancers run their businesses with confidence. Looking to take advantage of the discount for Rachel's List Gold Members? Email us at: [email protected] for the details. Episode edited by Marker Creative Co www.markercreative.co

This week, Rachel and Lynne are chatting with freelance writer Mat Patterson (morehumancontent.com), who argues small and medium businesses and freelancers should lean into being personal, flexible and customer-close rather than copying big-company systems and jargon. Mat shares his path from web design to customer support to writing, explaining how support work builds communication skills through fast feedback. His work includes newsletters, podcasts and articles for customer-centric SaaS and customer experience companies, focused on clearer, more engaging messaging. We also chat about: Customer marketing via happy customers Why good service requires leadership giving staff authority How generative AI will increase the value of unique human perspective amid generic content Connect with Mat via: https://morehumancontent.com, https://www.linkedin.com/in/mathewpatterson/ and https://www.helpscout.com/resources/supportive-podcast/ Find Lynne www.lynnetestoni.com Find Rachel www.rachelsmith.com.au Rachel's List www.rachelslist.com.au Thanks (as always) to our sponsors Rounded (www.rounded.com.au), an easy invoicing and accounting solution that helps freelancers run their businesses with confidence. Looking to take advantage of the discount for Rachel's List Gold Members? Email us at: [email protected] for the details. Episode edited by Marker Creative Co www.markercreative.co

This week, Rachel and Lynne are chatting with freelance business coach Leticia Mooney about building an "engine room" of systems across customer experience, sales and finance so clients feel safe, payments are smoother, and work is easier to deliver. Leticia says freelancers often skip systems because they assume their work is unique, but writing includes research, analysis, delivery and communication, all of which benefit from good processes. It's a great discussion about how to make your business run better and free yourself up for creative work. So many tips, including the PDCA (Plan-Do-Check-Act) cycle with frequent review, how to do client updates to reduce anxiety, and walking through agreements on sales calls to prevent questions and ghosting. Connect with Leticia via her website: Https://leticiamooney.com Find Lynne www.lynnetestoni.com Find Rachel www.rachelsmith.com.au Rachel's List www.rachelslist.com.au Thanks (as always) to our sponsors Rounded (www.rounded.com.au), an easy invoicing and accounting solution that helps freelancers run their businesses with confidence. Looking to take advantage of the discount for Rachel's List Gold Members? Email us at: [email protected] for the details. Episode edited by Marker Creative Co www.markercreative.co

This week Rachel and Lynne discuss luck, visibility, and career resilience with guest copywriter Mel Barfield, managing partner at Copy or Die, host of the Indie Business Club podcast, and a Freelancer magazine columnist. Mel shares her career shift into freelancing after moving while pregnant, how expectations and mindset can block opportunities, and why "luck" is largely created through action, relationships, and optimism. She talks about creating and noticing chances, acting on hunches, reframing setbacks, and expecting good outcomes. Practical tips include breaking big goals into chunks, building personal authority, asking for opportunities, avoiding overly negative public posting, networking with curiosity, and using LinkedIn strategically to connect with ideal client job titles without cold pitching. Connect with Mel via: LinkedIn: https://www.linkedin.com/in/melaniebarfield/ Instagram: https://www.instagram.com/allcopymel/ Substack: https://indiebusinessclub.substack.com/ and the agency she runs with Dave is https://copyordie.co.uk/ Find Lynne www.lynnetestoni.com Find Rachel www.rachelsmith.com.au Rachel's List www.rachelslist.com.au Thanks (as always) to our sponsors Rounded (www.rounded.com.au ), an easy invoicing and accounting solution that helps freelancers run their businesses with confidence. Looking to take advantage of the discount for Rachel's List Gold Members? Email us at: [email protected] for the details. Episode edited by Marker Creative Co www.markercreative.co