The Content Byte

This week, Rachel and Lynne are chatting with freelance business coach Leticia Mooney about building an "engine room" of systems across customer experience, sales and finance so clients feel safe, payments are smoother, and work is easier to deliver. Leticia says freelancers often skip systems because they assume their work is unique, but writing includes research, analysis, delivery and communication, all of which benefit from good processes. It's a great discussion about how to make your business run better and free yourself up for creative work. So many tips, including the PDCA (Plan-Do-Check-Act) cycle with frequent review, how to do client updates to reduce anxiety, and walking through agreements on sales calls to prevent questions and ghosting. Connect with Leticia via her website: Https://leticiamooney.com Find Lynne www.lynnetestoni.com Find Rachel www.rachelsmith.com.au Rachel's List www.rachelslist.com.au Thanks (as always) to our sponsors Rounded (www.rounded.com.au), an easy invoicing and accounting solution that helps freelancers run their businesses with confidence. Looking to take advantage of the discount for Rachel's List Gold Members? Email us at: [email protected] for the details. Episode edited by Marker Creative Co www.markercreative.co

This week Rachel and Lynne discuss luck, visibility, and career resilience with guest copywriter Mel Barfield, managing partner at Copy or Die, host of the Indie Business Club podcast, and a Freelancer magazine columnist. Mel shares her career shift into freelancing after moving while pregnant, how expectations and mindset can block opportunities, and why "luck" is largely created through action, relationships, and optimism. She talks about creating and noticing chances, acting on hunches, reframing setbacks, and expecting good outcomes. Practical tips include breaking big goals into chunks, building personal authority, asking for opportunities, avoiding overly negative public posting, networking with curiosity, and using LinkedIn strategically to connect with ideal client job titles without cold pitching. Connect with Mel via: LinkedIn: https://www.linkedin.com/in/melaniebarfield/ Instagram: https://www.instagram.com/allcopymel/ Substack: https://indiebusinessclub.substack.com/ and the agency she runs with Dave is https://copyordie.co.uk/ Find Lynne www.lynnetestoni.com Find Rachel www.rachelsmith.com.au Rachel's List www.rachelslist.com.au Thanks (as always) to our sponsors Rounded (www.rounded.com.au ), an easy invoicing and accounting solution that helps freelancers run their businesses with confidence. Looking to take advantage of the discount for Rachel's List Gold Members? Email us at: [email protected] for the details. Episode edited by Marker Creative Co www.markercreative.co

This week Rachel and Lynne discuss how freelancers can use Instagram and TikTok to make money and win clients with guest Keenya Kelly, a social media strategist known as the "TikTok Queen,". Keenya has over 500,000 TikTok followers and has generated more than $4 million through short-form video. She explains how TikTok shifted marketing toward entertaining, educational, scroll-stopping videos (often under a minute), speeding up the like-know-trust factor and purchasing decisions. She recommends prioritising consistency (at least weekly), creating stronger content rather than posting anything, and using tracking links and automation such as comment-triggered chatbots to convert views into leads and sales. It's such a valuable episode as Keenya talks about how she batches her workflows using B-roll, scripts, and organised storage, as well as using AI for competitive analysis and video ideation, and highlights authenticity, newsjacking, and how to better repurpose content. Connect with Keenya via her website: https://www.keenyakelly.com/ Or on TikTok: www.tiktok.com/@keenyakelly Find Lynne www.lynnetestoni.com Find Rachel www.rachelsmith.com.au Rachel's List www.rachelslist.com.au Thanks (as always) to our sponsors Rounded (www.rounded.com.au), an easy invoicing and accounting solution that helps freelancers run their businesses with confidence. Looking to take advantage of the discount for Rachel's List Gold Members? Email us at: [email protected] for the details. Episode edited by Marker Creative Co www.markercreative.co

This week on the podcast, Rachel and Lynne discuss how public speaking can help freelancers become more visible and attract clients, despite battling nerves. We are joined by media trainer and journalist Theresa Miller to talk about her book Speak Up on becoming a successful presenter and media spokesperson. Theresa shares why knowledgeable people often stay quiet, why it matters to "speak up" in an era of misinformation and AI fakery, and how to manage those all-too-common nerves. She outlines practical strategies including researching your audience, tailoring your message to their needs and pain points, using structure and story (including the hero's journey), and ending with a clear, ideally dated, call to action. We also chat about pathways into speaking, the role of in-person events, as well as Theresa's career lessons and favourite tools of the trade. To buy her book https://www.theresamiller.com.au/books Her online course: https://www.theresamiller.com.au/online-course Ten tips to nail your media interview https://www.theresamiller.com.au/media-interview-tips Eight-attention grabbing openers for presentations https://www.theresamiller.com.au/openers Or connect with her on Linkedin https://www.linkedin.com/in/theresa-miller-tm-media/ Find Lynne www.lynnetestoni.com Find Rachel www.rachelsmith.com.au Rachel's List www.rachelslist.com.au Thanks (as always) to our sponsors Rounded (www.rounded.com.au), an easy invoicing and accounting solution that helps freelancers run their businesses with confidence. Looking to take advantage of the discount for Rachel's List Gold Members? Email us at: [email protected] for the details. Episode edited by Marker Creative Co www.markercreative.co

This week on the pod it's just Rachel and Lynne as we answer a listener question about how to nail client calls. We compare warm leads (often via referrals and niche networks) with cold leads (often from Google), and share tactics and tips on how we handle professional calls, including researching the client (website, socials, ABN and reviews); being punctual and prepared; using interviewing and soft sales skills along with reflective listening. We also discuss how to handle the question of budgets by stating indicative pricing, adjusting scope, offering tiered options, and focusing on value, plus being prompt with quotes, setting validity windows, and clarifying terms such as deposits, SEO non-negotiables, and limits on revisions. We also cover longer discovery calls for web copy projects, using transcripts/AI notes, and the value of meeting clients in person to build trust. Here are links to some of the article we discuss: Why to offer tiered pricing (blog) https://rachelslist.com.au/why-you-should-offer-tiered-pricing-as-a-freelancer/ Client brief template (shop) https://rachelslist.com.au/portfolio/client-brief-template/ Quoting freelance projects with Lynne Testoni (shop) https://rachelslist.com.au/portfolio/21062/ Gold members of Rachel's List can listen to the lunch club with Treasa Edmond on nailing discovery calls, which includes her downloadable checklist. https://rachelslist.com.au/freelance-writing-jobs-australia/lunch-club-library/ Find Lynne www.lynnetestoni.com Find Rachel www.rachelsmith.com.au Rachel's List www.rachelslist.com.au Thanks (as always) to our sponsors Rounded (www.rounded.com.au), an easy invoicing and accounting solution that helps freelancers run their businesses with confidence. Looking to take advantage of the discount for Rachel's List Gold Members? Email us at: [email protected] for the details. Episode edited by Marker Creative Co www.markercreative.co