Encouraging your customers to pay in cash is not only great for your business (buh-bye, credit card transaction fees!), but great for your community.  Accepting cash diversifies payment options, keeps money out of banks’ deep pockets, and gives people without bank accounts access to goods and services. Cash is a win for small businesses and customers alike!  While taking more cash payments might feel risky for your indie retail business, I promise that the benefits to you and your customers far outweigh the negatives. Listen in to learn the facts about accepting cash, how you can encourage customers to pay in cash, and how to keep you and your employees safe when handling cash transactions. For show notes, including links to the resources I’ve mentioned in this episode, visit <a href= "http://www.savvyshopkeeper.com/episode220">www.savvyshopkeeper.com/episode220</a>. Kathy Cruz is an Independent Retail Coach who helps store owners work smarter, profit more, and grow their brick and mortar businesses. Connect with Kathy and learn more here: Website: <a class="css-10vvz0j" tabindex="0" role="button" href="https://savvyshopkeeper.com/" target="_blank" rel="noopener" data-testid= "inline-card-resolved-view">Retail Business Coach For Brick & Mortar Store Owners • Savvy Shopkeeper</a> Instagram: <a title="‌" href= "https://www.instagram.com/savvyshopkeeper/" target="_blank" rel= "noopener">@savvyshopkeeper</a> Mastermind Group: <a title="‌" href= "https://savvyshopkeeper.com/group-membership/" target="_blank" rel="noopener">Master Shopkeepers</a>

<description>&lt;p dir="ltr"&gt;Encouraging your customers to pay in cash is not only great for your business (buh-bye, credit card transaction fees!), but great for your community. &lt;/p&gt; &lt;p dir="ltr"&gt;Accepting cash diversifies payment options, keeps money out of banks’ deep pockets, and gives people without bank accounts access to goods and services. Cash is a win for small businesses and customers alike! &lt;/p&gt; &lt;p dir="ltr"&gt;While taking more cash payments might feel risky for your indie retail business, I promise that the benefits to you and your customers far outweigh the negatives.&lt;/p&gt; &lt;p dir="ltr"&gt;Listen in to learn the facts about accepting cash, how you can encourage customers to pay in cash, and how to keep you and your employees safe when handling cash transactions. For show notes, including links to the resources I’ve mentioned in this episode, visit &lt;a href= "http://www.savvyshopkeeper.com/episode220"&gt;www.savvyshopkeeper.com/episode220&lt;/a&gt;.&lt;/p&gt; &lt;p dir="auto"&gt;&lt;strong&gt;Kathy Cruz is an Independent Retail Coach who helps store owners work smarter, profit more, and grow their brick and mortar businesses. Connect with Kathy and learn more here:&lt;/strong&gt;&lt;/p&gt; &lt;p dir="auto"&gt;&lt;strong&gt;Website:&lt;/strong&gt; &lt;a class="css-10vvz0j" tabindex="0" role="button" href="https://savvyshopkeeper.com/" target="_blank" rel="noopener" data-testid= "inline-card-resolved-view"&gt;&lt;span class="css-14tyax2" data-testid= "inline-card-icon-and-title"&gt;&lt;span class= "smart-link-title-wrapper css-0"&gt;Retail Business Coach For Brick &amp; Mortar Store Owners • Savvy Shopkeeper&lt;/span&gt;&lt;/span&gt;&lt;/a&gt;&lt;br /&gt; &lt;br /&gt; &lt;strong&gt;Instagram:&lt;/strong&gt; &lt;a title="‌" href= "https://www.instagram.com/savvyshopkeeper/" target="_blank" rel= "noopener"&gt;@savvyshopkeeper&lt;/a&gt;&lt;br /&gt; &lt;strong&gt;Mastermind Group: &lt;/strong&gt;&lt;a title="‌" href= "https://savvyshopkeeper.com/group-membership/" target="_blank" rel="noopener"&gt;Master Shopkeepers&lt;/a&gt;&lt;/p&gt;</description>

Encouraging your customers to pay in cash is not only great for your business (buh-bye, credit card transaction fees!), but great for your community.  Accepting cash diversifies payment options, keeps money out of banks’ deep pockets, and gives...

220. Ways To Encourage Customers to Pay in Cash & Cash Safety Tips

Have you ever decided to shop small, confirmed store’s hours online, driven over to the store…only to find a “sorry, we’re closed” sign hanging on the door?  That frustration you’ve felt in that moment is NOT what you want to give to your customers in case of a temporary store closing! Communicating with your customers about a store closing, whether planned or unplanned, doesn’t take long—especially when you’ve got a system in place. In today’s episode, I’m sharing a customizable Store Closings Communications Checklist so you can create a system for this critical task for your indie retail store. Listen in to learn the key places to update your store hours, how to create a simple system for these updates, and who to delegate this to in case of an emergency. For show notes, including how to download your free copy of the Store Closings Communications Checklist, visit <a href= "http://www.savvyshopkeeper.com/episode219" target="_blank" rel= "noopener">www.savvyshopkeeper.com/episode219</a>. Kathy Cruz is an Independent Retail Coach who helps store owners work smarter, profit more, and grow their brick and mortar businesses. Connect with Kathy and learn more here: Website: <a class="css-10vvz0j" tabindex="0" role="button" href="https://savvyshopkeeper.com/" target="_blank" rel="noopener" data-testid= "inline-card-resolved-view">Retail Business Coach For Brick & Mortar Store Owners • Savvy Shopkeeper</a> Instagram: <a title="‌" href= "https://www.instagram.com/savvyshopkeeper/" target="_blank" rel= "noopener">@savvyshopkeeper</a> Mastermind Group: <a title="‌" href= "https://savvyshopkeeper.com/group-membership/" target="_blank" rel="noopener">Master Shopkeepers</a>

<description>&lt;p dir="auto"&gt;&lt;!-- wp:paragraph --&gt;&lt;/p&gt; &lt;p&gt;Have you ever decided to shop small, confirmed store’s hours online, driven over to the store…only to find a “sorry, we’re closed” sign hanging on the door? &lt;/p&gt; &lt;p dir="auto"&gt;&lt;!-- /wp:paragraph --&gt; &lt;!-- wp:paragraph --&gt;&lt;/p&gt; &lt;p&gt;That frustration you’ve felt in that moment is NOT what you want to give to your customers in case of a temporary store closing! Communicating with your customers about a store closing, whether planned or unplanned, doesn’t take long—especially when you’ve got a system in place.&lt;/p&gt; &lt;p dir="auto"&gt;&lt;!-- /wp:paragraph --&gt; &lt;!-- wp:paragraph --&gt;&lt;/p&gt; &lt;p&gt;In today’s episode, I’m sharing a customizable Store Closings Communications Checklist so you can create a system for this critical task for your indie retail store. Listen in to learn the key places to update your store hours, how to create a simple system for these updates, and who to delegate this to in case of an emergency.&lt;/p&gt; &lt;p dir="auto"&gt;&lt;!-- /wp:paragraph --&gt; &lt;!-- wp:paragraph --&gt;&lt;/p&gt; &lt;p&gt;For show notes, including how to download your free copy of the Store Closings Communications Checklist, visit &lt;a href= "http://www.savvyshopkeeper.com/episode219" target="_blank" rel= "noopener"&gt;www.savvyshopkeeper.com/episode219&lt;/a&gt;. &lt;!-- /wp:paragraph --&gt;&lt;/p&gt; &lt;p dir="auto"&gt;&lt;strong&gt;Kathy Cruz is an Independent Retail Coach who helps store owners work smarter, profit more, and grow their brick and mortar businesses. Connect with Kathy and learn more here:&lt;/strong&gt;&lt;/p&gt; &lt;p dir="auto"&gt;&lt;strong&gt;Website:&lt;/strong&gt; &lt;a class="css-10vvz0j" tabindex="0" role="button" href="https://savvyshopkeeper.com/" target="_blank" rel="noopener" data-testid= "inline-card-resolved-view"&gt;&lt;span class="css-14tyax2" data-testid= "inline-card-icon-and-title"&gt;&lt;span class= "smart-link-title-wrapper css-0"&gt;Retail Business Coach For Brick &amp; Mortar Store Owners • Savvy Shopkeeper&lt;/span&gt;&lt;/span&gt;&lt;/a&gt;&lt;br /&gt; &lt;br /&gt; &lt;strong&gt;Instagram:&lt;/strong&gt; &lt;a title="‌" href= "https://www.instagram.com/savvyshopkeeper/" target="_blank" rel= "noopener"&gt;@savvyshopkeeper&lt;/a&gt;&lt;br /&gt; &lt;strong&gt;Mastermind Group: &lt;/strong&gt;&lt;a title="‌" href= "https://savvyshopkeeper.com/group-membership/" target="_blank" rel="noopener"&gt;Master Shopkeepers&lt;/a&gt;&lt;/p&gt;</description>

Have you ever decided to shop small, confirmed store’s hours online, driven over to the store…only to find a “sorry, we’re closed” sign hanging on the door?    That frustration you’ve felt in that moment is NOT what you want to give...

219. Tips for Temporary Store Closings, Both Planned and Unplanned (Free Customer Communication Checklist!

With Q1 of 2024 behind us, it feels like a good time to share some impromptu Savvy Shopkeeper updates. There have been a lot of changes within my business and personal life, and I’m excited to share them with you! Listen in to hear about leaving my retail store behind, finishing my coaching certification, an in-person event you’ll want to save the dates for, a potential paper version of the Savvy Shopkeeper planner, and more. For show notes, visit <a href= "https://www.savvyshopkeeper.com/episode218" target="_blank" rel= "noopener">www.savvyshopkeeper.com/episode218</a>. Kathy Cruz is an Independent Retail Coach who helps store owners work smarter, profit more, and grow their brick and mortar businesses. Connect with Kathy and learn more here: Website: <a class="css-10vvz0j" tabindex="0" role="button" href="https://savvyshopkeeper.com/" target="_blank" rel="noopener" data-testid= "inline-card-resolved-view">Retail Business Coach For Brick & Mortar Store Owners • Savvy Shopkeeper</a> Instagram: <a title="‌" href= "https://www.instagram.com/savvyshopkeeper/" target="_blank" rel= "noopener">@savvyshopkeeper</a> Mastermind Group: <a title="‌" href= "https://savvyshopkeeper.com/group-membership/" target="_blank" rel="noopener">Master Shopkeepers</a>

<description>&lt;p dir="ltr"&gt;With Q1 of 2024 behind us, it feels like a good time to share some impromptu Savvy Shopkeeper updates. There have been a lot of changes within my business and personal life, and I’m excited to share them with you!&lt;/p&gt; &lt;p dir="ltr"&gt;Listen in to hear about leaving my retail store behind, finishing my coaching certification, an in-person event you’ll want to save the dates for, a potential paper version of the Savvy Shopkeeper planner, and more.&lt;/p&gt; &lt;p dir="ltr"&gt;&lt;strong id= "docs-internal-guid-45cc6dae-7fff-c4a7-6dd0-5ac863155414"&gt;For show notes, visit &lt;a href= "https://www.savvyshopkeeper.com/episode218" target="_blank" rel= "noopener"&gt;www.savvyshopkeeper.com/episode218&lt;/a&gt;.&lt;/strong&gt;&lt;/p&gt; &lt;p dir="auto"&gt;&lt;strong&gt;Kathy Cruz is an Independent Retail Coach who helps store owners work smarter, profit more, and grow their brick and mortar businesses. Connect with Kathy and learn more here:&lt;/strong&gt;&lt;/p&gt; &lt;p dir="auto"&gt;&lt;strong&gt;Website:&lt;/strong&gt; &lt;a class="css-10vvz0j" tabindex="0" role="button" href="https://savvyshopkeeper.com/" target="_blank" rel="noopener" data-testid= "inline-card-resolved-view"&gt;&lt;span class="css-14tyax2" data-testid= "inline-card-icon-and-title"&gt;&lt;span class= "smart-link-title-wrapper css-0"&gt;Retail Business Coach For Brick &amp; Mortar Store Owners • Savvy Shopkeeper&lt;/span&gt;&lt;/span&gt;&lt;/a&gt;&lt;br /&gt; &lt;br /&gt; &lt;strong&gt;Instagram:&lt;/strong&gt; &lt;a title="‌" href= "https://www.instagram.com/savvyshopkeeper/" target="_blank" rel= "noopener"&gt;@savvyshopkeeper&lt;/a&gt;&lt;br /&gt; &lt;strong&gt;Mastermind Group: &lt;/strong&gt;&lt;a title="‌" href= "https://savvyshopkeeper.com/group-membership/" target="_blank" rel="noopener"&gt;Master Shopkeepers&lt;/a&gt;&lt;/p&gt;</description>

With Q1 of 2024 behind us, it feels like a good time to share some impromptu Savvy Shopkeeper updates. There have been a lot of changes within my business and personal life, and I’m excited to share them with you! Listen in to hear about leaving my...

218. Impromptu Episode with Personal & Savvy Shopkeeper Updates

Posting on Instagram can feel exhausting and overwhelming, especially as a retail store owner with a million other things on your plate. That’s why I’m sharing a metric for you to track that can make your social media efforts feel worth it—and that no one else is talking about! Listen in to learn about this hidden metric, plus get a brand-new free resource to help you audit and optimize your Instagram account. For show notes, visit <a href= "https://www.savvyshopkeeper.com/episode217" target="_blank" rel= "noopener">www.savvyshopkeeper.com/episode217</a>. Kathy Cruz is an Independent Retail Coach who helps store owners work smarter, profit more, and grow their brick and mortar businesses. Connect with Kathy and learn more here: Website: <a class="css-10vvz0j" tabindex="0" role="button" href="https://savvyshopkeeper.com/" target="_blank" rel="noopener" data-testid= "inline-card-resolved-view">Retail Business Coach For Brick & Mortar Store Owners • Savvy Shopkeeper</a> Instagram: <a title="‌" href= "https://www.instagram.com/savvyshopkeeper/" target="_blank" rel= "noopener">@savvyshopkeeper</a> Mastermind Group: <a title="‌" href= "https://savvyshopkeeper.com/group-membership/" target="_blank" rel="noopener">Master Shopkeepers</a>

<description>&lt;p dir="ltr"&gt;Posting on Instagram can feel exhausting and overwhelming, especially as a retail store owner with a million other things on your plate. That’s why I’m sharing a metric for you to track that can make your social media efforts feel worth it—and that no one else is talking about!&lt;/p&gt; &lt;p dir="ltr"&gt;&lt;strong id= "docs-internal-guid-0bc58c9e-7fff-5c36-430f-3f1f15e25577"&gt;Listen in to learn about this hidden metric, plus get a brand-new free resource to help you audit and optimize your Instagram account. For show notes, visit &lt;a href= "https://www.savvyshopkeeper.com/episode217" target="_blank" rel= "noopener"&gt;www.savvyshopkeeper.com/episode217&lt;/a&gt;.&lt;/strong&gt;&lt;/p&gt; &lt;p dir="auto"&gt;&lt;strong&gt;Kathy Cruz is an Independent Retail Coach who helps store owners work smarter, profit more, and grow their brick and mortar businesses. Connect with Kathy and learn more here:&lt;/strong&gt;&lt;/p&gt; &lt;p dir="auto"&gt;&lt;strong&gt;Website:&lt;/strong&gt; &lt;a class="css-10vvz0j" tabindex="0" role="button" href="https://savvyshopkeeper.com/" target="_blank" rel="noopener" data-testid= "inline-card-resolved-view"&gt;&lt;span class="css-14tyax2" data-testid= "inline-card-icon-and-title"&gt;&lt;span class= "smart-link-title-wrapper css-0"&gt;Retail Business Coach For Brick &amp; Mortar Store Owners • Savvy Shopkeeper&lt;/span&gt;&lt;/span&gt;&lt;/a&gt;&lt;br /&gt; &lt;br /&gt; &lt;strong&gt;Instagram:&lt;/strong&gt; &lt;a title="‌" href= "https://www.instagram.com/savvyshopkeeper/" target="_blank" rel= "noopener"&gt;@savvyshopkeeper&lt;/a&gt;&lt;br /&gt; &lt;strong&gt;Mastermind Group: &lt;/strong&gt;&lt;a title="‌" href= "https://savvyshopkeeper.com/group-membership/" target="_blank" rel="noopener"&gt;Master Shopkeepers&lt;/a&gt;&lt;/p&gt;</description>

Posting on Instagram can feel exhausting and overwhelming, especially as a retail store owner with a million other things on your plate. That’s why I’m sharing a metric for you to track that can make your social media efforts feel worth it—and...

217. The Instagram Ratio No One Talks About + A Helpful Instagram Optimization Checklist for Store Owners

Between an upcoming leadership month in <a href= "https://savvyshopkeeper.com/group-membership/" target="_blank" rel="noopener">Master Shopkeepers</a> and wanting to share how I’m learning to lead the Savvy Shopkeeper team, leadership has been top of mind for me. That’s why I was so excited to chat with Shelli Warren, the founder of <a href= "https://stackingyourteam.com/listener" target="_blank" rel= "noopener">Stacking Your Team</a>. After a 25-year stint at Proctor & Gamble, Shelli ventured into leadership coaching for small business owners. She’s got a knack for stacking a team—aka, curating a dynamic, talented, and collaborative group that works together seamlessly.  Part of stacking a team is figuring out what motivates each team member. When working with small business owners, Shelli helps them discover how to motivate and develop teams without throwing extra money at them. Listen in to learn how to build your leadership muscles, as well as Shelli’s top three tips for motivating your retail team members without dangling a raise in front of them. For show notes, visit <a href= "http://www.savvyshopkeeper.com/episode216">www.savvyshopkeeper.com/episode216</a>. Kathy Cruz is an Independent Retail Coach who helps store owners work smarter, profit more, and grow their brick and mortar businesses. Connect with Kathy and learn more here: Website: <a class="css-10vvz0j" tabindex="0" role="button" href="https://savvyshopkeeper.com/" target="_blank" rel="noopener" data-testid= "inline-card-resolved-view">Retail Business Coach For Brick & Mortar Store Owners • Savvy Shopkeeper</a> Instagram: <a title="‌" href= "https://www.instagram.com/savvyshopkeeper/" target="_blank" rel= "noopener">@savvyshopkeeper</a> Mastermind Group: <a title="‌" href= "https://savvyshopkeeper.com/group-membership/" target="_blank" rel="noopener">Master Shopkeepers</a>

<description>&lt;p dir="ltr"&gt;Between an upcoming leadership month in &lt;a href= "https://savvyshopkeeper.com/group-membership/" target="_blank" rel="noopener"&gt;Master Shopkeepers&lt;/a&gt; and wanting to share how I’m learning to lead the Savvy Shopkeeper team, leadership has been top of mind for me. That’s why I was so excited to chat with Shelli Warren, the founder of &lt;a href= "https://stackingyourteam.com/listener" target="_blank" rel= "noopener"&gt;Stacking Your Team&lt;/a&gt;.&lt;/p&gt; &lt;p dir="ltr"&gt;After a 25-year stint at Proctor &amp; Gamble, Shelli ventured into leadership coaching for small business owners. She’s got a knack for stacking a team—aka, curating a dynamic, talented, and collaborative group that works together seamlessly. &lt;/p&gt; &lt;p dir="ltr"&gt;Part of stacking a team is figuring out what motivates each team member. When working with small business owners, Shelli helps them discover how to motivate and develop teams without throwing extra money at them.&lt;/p&gt; &lt;p dir="ltr"&gt;Listen in to learn how to build your leadership muscles, as well as Shelli’s top three tips for motivating your retail team members without dangling a raise in front of them.&lt;/p&gt; &lt;p dir="ltr"&gt;&lt;strong&gt;&lt;strong id= "docs-internal-guid-44d8bc84-7fff-fef6-b601-1ac3ec9384e8"&gt;For show notes, visit &lt;a href= "http://www.savvyshopkeeper.com/episode216"&gt;www.savvyshopkeeper.com/episode216&lt;/a&gt;.&lt;/strong&gt;&lt;/strong&gt;&lt;/p&gt; &lt;p dir="auto"&gt;&lt;strong&gt;Kathy Cruz is an Independent Retail Coach who helps store owners work smarter, profit more, and grow their brick and mortar businesses. Connect with Kathy and learn more here:&lt;/strong&gt;&lt;/p&gt; &lt;p dir="auto"&gt;&lt;strong&gt;Website:&lt;/strong&gt; &lt;a class="css-10vvz0j" tabindex="0" role="button" href="https://savvyshopkeeper.com/" target="_blank" rel="noopener" data-testid= "inline-card-resolved-view"&gt;&lt;span class="css-14tyax2" data-testid= "inline-card-icon-and-title"&gt;&lt;span class= "smart-link-title-wrapper css-0"&gt;Retail Business Coach For Brick &amp; Mortar Store Owners • Savvy Shopkeeper&lt;/span&gt;&lt;/span&gt;&lt;/a&gt;&lt;br /&gt; &lt;br /&gt; &lt;strong&gt;Instagram:&lt;/strong&gt; &lt;a title="‌" href= "https://www.instagram.com/savvyshopkeeper/" target="_blank" rel= "noopener"&gt;@savvyshopkeeper&lt;/a&gt;&lt;br /&gt; &lt;strong&gt;Mastermind Group: &lt;/strong&gt;&lt;a title="‌" href= "https://savvyshopkeeper.com/group-membership/" target="_blank" rel="noopener"&gt;Master Shopkeepers&lt;/a&gt;&lt;/p&gt;</description>

Between an upcoming leadership month in  and wanting to share how I’m learning to lead the Savvy Shopkeeper team, leadership has been top of mind for me. That’s why I was so excited to chat with Shelli Warren, the founder of . After a 25-year...

216. Build Your Leadership Strength with Shelli Warren of Stacking Your Team

Host, Kathy Cruz is a retail store owner and a retail business coach. She knows firsthand that running a retail business, both online and in a brick and mortar has its challenges. Kathy is passionate about teaching independent retailers how to work less, profit more and grow.

Savvy Shopkeeper Retail Podcast

Details

Recent Episodes