Dental Leaders Podcast

Prav is back in the host's chair for a conversation that's quite literally close to home — Andy Sloan is his boss. Andy is the MD of Agilio, the dental software and compliance platform, and a man who has overseen well over a hundred practice acquisitions throughout his career. But before any of that, he was a council house kid from the Wirral, running paper rounds at 14, pulling pints at 18, and somehow landing — by his own admission — in dentistry entirely by accident. This episode traces that unlikely path through hospitality, banking, accountancy and private equity, unpicking the one constant that runs through all of it: relationships. Andy opens up about the dark periods too — fertility struggles, the pressure of simultaneous transactions, and the moments where burnout lurked closer than he'd care to admit. Honest, warm and genuinely self-aware, it's a cracking listen—or catch the video on whichever platform you usually get your weekly Dental Leaders dose.In This Episode00:00:20 - Introducing Andy Sloan - Prav's boss 00:02:15 - Early life00:12:10 - Hospitality years00:26:40 - Meeting Lynette; buying the pub00:27:00 - Banking and sales00:38:15 - Into dentistry — DBG00:43:50 - Henry Schein Business Solutions and Europe00:46:45 - Portman Dental00:59:05 - Joining Julio; building the tribe01:04:00 - Julio's growth — 17 acquisitions in under five years01:07:35 - Relationships as the common thread01:13:20 - Blackbox thinking01:15:45 - Practice valuations — the levers that matter01:27:25 - Dark moments01:34:55 - Julio's future and the Dental OS vision01:37:10 - Dentistry Reimagined01:41:25 - Last days and legacyAbout Andy SloanAndy Sloan is the Managing Director of Agilio, the dental software and compliance group that has completed 17 acquisitions in under five years. His career spans hospitality, banking, private equity and dental M&A — including a spell as Business Development Director at Portman Dental Care, where he oversaw the acquisition of more than 120 practices. He is also the founder of Dentistry Reimagined, an independent industry event focused on the conversations dentistry has been too cautious to have.

This week, Payman sits down with Zain Remy, a Newcastle-based practice owner whose path to dentistry was anything but straightforward. After missing out on dental school the first time round, Zain took the pharmacology route, grafted his way through eight years of study, and eventually qualified from King's College London in 2016. What followed was a decade of pivotal decisions — a golden handshake from a corporate, a restorative diploma that nearly cost him his job, and a mental health crisis serious enough to land him in hospital for two months.Rather than shy away from any of it, Zain unpacks each chapter with an honesty that's genuinely refreshing. By October 2023, he'd bought his own private practice in Newcastle — and the lessons he's drawn from every stumble along the way are, frankly, worth the listen alone.In This Episode00:00:50 - Introduction00:01:35 - Growing up in London00:02:00 - Dad the dental technician00:04:40 - Dental school reflections00:14:45 - The pharmacology detour00:20:30 - Heading northeast00:22:40 - Foundation year00:24:20 - The corporate golden handshake00:30:05 - Restorative diploma and CPD00:40:05 - Burnout00:43:05 - Mental health crisis00:50:35 - Recovery and talking therapy00:57:25 - Buying the practice01:00:30 - Practice ownership: the hard reality01:05:10 - The associate–principal relationship01:10:25 - Social media as a clinical tool01:16:05 - Diary of Dental Practice Owners01:20:15 - The awards debate01:29:35 - Hiring and firing01:33:05 - Blackbox thinking01:40:05 - Fantasy dinner party01:44:30 - Favourite and least favourite treatments01:46:10 - Future visionAbout Zain RemyZain Remy is a dental practice owner based in Newcastle, who qualified from King's College London in 2016 after first completing a pharmacology degree. Having worked across NHS and mixed practices in the northeast, he acquired his own fully private practice in October 2023. He holds a postgraduate diploma in restorative dentistry and runs the Diary of Dental Practice Owners community on Facebook, offering an unfiltered look at life as an independent practice principal.

This week, Payman chats with JW Oliver — serial entrepreneur, author, philanthropist, and the man behind Support DDS, the largest dental insourcing company in the US. JW's story begins well below the poverty line in Texas and winds through dental equipment, bankruptcy, and a fateful meeting at a Christian marriage conference that led him to Zimbabwe — and ultimately to building a 1,700-strong operation across Africa and Costa Rica.It's a conversation about purpose, resilience, and why answering the phone might be the most underrated skill in dentistry. Along the way, JW opens up about faith, failure, fatherhood, and why giving away 51% of your profits doesn't feel nearly as crazy once the cheques start to mean something.In This Episode00:00:40 - Welcome and introductions00:02:00 - Growing up poor; early entrepreneurial instinct00:04:50 - From dental equipment to Zimbabwe; the chance meeting that started Zim Works00:09:00 - Purpose over profit; donating 51% and building a philanthropy operation00:12:20 - Insourcing vs outsourcing; what Support DDS actually does00:19:30 - A typical UK dental practice use case; why unanswered calls kill marketing spend00:25:00 - The real challenge; onboarding, training timelines, and setting expectations00:28:10 - Faith; how it evolved, when it was tested, and the summer of 199400:40:25 - Blackbox thinking; not reacting fast enough to a changing market00:43:20 - Resilience as both superpower and blind spot; when to hold, when to fold00:51:15 - Writing books; creative process, ghostwriting, and books as authority tools01:00:10 - Immigration, assimilation, and understanding the other side01:08:50 - Fantasy dinner party01:11:00 - Darkest day; bankruptcy, Disney, and a wife who said "I trust you"01:13:55 - Treating everyone the same; from the excellence team to the C-suiteAbout JW OliverJW Oliver is a serial entrepreneur, author, and philanthropist based between Texas and Zimbabwe. He is the founder of Zim Works and Support DDS — the largest dental insourcing company in the United States — which employs over 1,700 people across Zimbabwe, Zambia, and Costa Rica, and donates 51% of its profits to charitable causes. A former dental equipment entrepreneur turned global business builder, JW is driven as much by faith and purpose as by commercial ambition.

What happens when a Royal Marine Commando dentist who spent six months being ambushed on every patrol in Helmand Province turns his hand to building dental businesses? You get Mike Hesketh: serial practice owner, consultant, and one of the more quietly formidable figures in UK dentistry. In this episode, Payman sits down with Mike to trace a story that runs from a North Wales council estate and the loss of his father at eight years old, through the front lines of Afghanistan, to a 10x practice exit and the creation of Dartmoor Dental — a 200-year-old manor house turned thriving, NHS-inclusive, ten-surgery practice. Mike talks with real candour about the four pillars he uses to build and consult on dental businesses, why he treats his NHS contract as a social obligation rather than a commercial one, and how the Royal Marines' mantra ‘cheerfulness in the face of adversity’ translates surprisingly well to practice ownership.In This Episode00:02:00 — Growing up in North Wales; losing his father at eight00:07:40 — Deploying to Helmand Province with 40 Commando Royal Marines00:12:05 — Leaving the military; getting ripped off on day one as a civilian dentist00:13:05 — Buying his first practice with £20,000 and a devil-may-care attitude00:51:35 — Selling Exeter and the year-long family world trip00:54:25 — Laura and the brand; how Dartmoor grew from £700K to £2.5M00:56:00 — The NHS contract as a social obligation01:07:40 — Barriers to entry, squat risks, and buying underperforming practices01:19:00 — Appointing the youngest clinician as clinical lead01:27:00 — Military-derived leadership principles; letting the ship sail without you01:33:15 — Fee guides as windows to the soul01:39:55 — The four pillars: leadership, infrastructure, branding, financial command and control01:53:35 — Darkest days in business01:57:30 — KPIs: one metric, embed the culture, then move on02:11:55 — Fantasy dinner partyAbout Mike HeskethMike Hesketh is a practice owner, dental business consultant, and founder of Hesketh Healthcare Accounting. He qualified as a dentist whilst serving as an officer with 40 Commando Royal Marines, completing the commando course and deploying to Helmand Province, Afghanistan. After leaving the military, he built and sold Exeter Dental Centre before buying and transforming Dartmoor Dental — a ten-surgery practice in Tavistock — from a £700K turnover to £2.5M in three years. Mike holds an MBA and a coaching qualification from Henley Business School, and works with a small number of practices on a bespoke, year-long consultancy basis.

Mind Movers is back — and what a return. Rhona is fresh from maternity leave (and a rather eventful ICU stay) and she's brought a guest who needs little introduction: cosmetic dentist Neelima Patel, known to fans of Married at First Sight UK as the woman who handled an absolute car crash of a match with extraordinary grace. This episode covers a lot of ground. From Neelima's route into dentistry and Kailash Solanki's famous mentorship programme at Kiss Dental, to the full, unfiltered story of her time on MAFS — the honeymoon that promised everything, the energy shift that followed, the Hinge bombshell, and the trolling she endured throughout. But this isn't just a reality TV debrief. It's a genuinely honest conversation about self-worth, the bruising reality of modern dating, what it means to be a high-achieving woman looking for a partner who matches your pace — and how to come out the other side stronger.In This Episode00:00:25 – Rhona's return & introducing Neelima00:02:05 – Choosing dentistry over medicine00:03:25 – Finding Kiss Dental & Kailash's mentorship programme00:05:10 – What makes Kiss Dental unique00:06:10 – Cosmetic dentistry aesthetics: Manchester vs London00:10:25 – How Neelima ended up on MAFS00:11:40 – Going against everyone's advice00:13:50 – Why she wanted to find love on TV00:16:30 – The wedding day: what you do (and don't) get to choose00:20:05 – First impressions of Stephen00:21:35 – The honeymoon — and the moment things shifted00:25:35 – Internalising doubt: gaslighting in real time00:27:05 – The trolling, and trusting her own intuition00:31:25 – The earnings conversation that changed everything00:38:25 – His true colours: recognising the venom00:44:30 – The Hinge incident00:50:20 – Traumatic, enlightening — or both?00:53:05 – The modern dating landscape & the male loneliness debate00:58:10 – Balancing dentistry with a media career01:01:00 – Mental health pressures in the profession01:04:10 – What she'd do differentlyAbout Neelima PatelNeelima Patel is a cosmetic dentist at Kiss Dental in Manchester, working alongside Kailash Solanki after completing his two-year mentorship programme in 2020. She qualified from the University of Sheffield in 2017 and has since built a reputation for high-end cosmetic work in one of the north's most sought-after practices. In 2024, she appeared on Channel 4's Married at First Sight UK.