Business of Tech: Daily 10-Minute IT Services Insights
Business of Tech: Daily 10-Minute IT Services Insights

Business of Tech: Daily 10-Minute IT Services Insights

MSP Radio

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Episodes

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In 10 minutes daily, The Business of Tech delivers the latest IT services and MSP-focused news and commentary. Curated to stories that matter with commentary answering 'Why Do We Care?', channel veteran Dave Sobel brings you up to speed and provides resources to go deeper. With insights and analysis, this focused podcast focuses on the knowledge you need to be effective, profitable, and relevant.

Recent Episodes

Ransomware Shifts to Hypervisors as AI Risk, Regulation, and Vendor Accountability Collide
DEC 17, 2025
Ransomware Shifts to Hypervisors as AI Risk, Regulation, and Vendor Accountability Collide
Ransomware payments may be falling, but attackers are not retreating—they are shifting their focus upstream to hypervisors, where a single compromise can undo years of layered security investment. This change fundamentally alters the risk equation for MSPs whose architectures emphasize shared infrastructure and efficiency. Lower payments reflect reduced victim capacity, not reduced attacker effectiveness, forcing adversaries to increase the impact of each successful breach. Recovery speed, architectural resilience, and catastrophic-failure planning now matter more than detection narratives.At the same time, regulators are tightening expectations around AI safety while modernization funding stalls. State attorneys general are warning major AI vendors about harmful outcomes involving minors, even as Congress allows critical federal IT modernization funding to lapse. This leaves implementers operating in environments where AI is treated as production infrastructure but lacks the controls, funding, and policy clarity required to manage risk. In these conditions, responsibility concentrates on service providers without corresponding authority.Concerns over AI transparency deepen as OpenAI’s shift to a for-profit model triggers internal resignations and allegations of suppressed economic impact research. When AI vendors control both platforms and narratives, ecosystem participants lose access to inconvenient truths about displacement, quality degradation, and operational disruption. MSPs experience these impacts directly, often after automation decisions have already reshaped staffing, workflows, and customer expectations.Security vendors are responding by introducing AI governance and control-layer tools, but carefully stopping short of owning outcomes. From AI detection and response to bundled copilots, zero-trust packages, and expanded vulnerability scanning, the message is consistency and experimentation—not accountability. As AI systems move from passive tools to active decision-makers, governance becomes an ongoing service rather than a product feature. MSPs that fail to price, document, and limit decision risk will inherit liabilities they cannot automate away. Four things to know today 00:00 Ransomware Payments Fall 33% as Attacks Persist and Shift Toward Hypervisors04:33 State Attorneys General Warn OpenAI, Microsoft, and Apple on AI Child Safety as Federal IT Modernization Funding Stalls08:24 Former OpenAI Employees Raise Transparency Concerns as Economic Impact Research Is Curtailed10:51 CrowdStrike, Microsoft, Vectra, WatchGuard, and LevelBlue Push AI Security Controls Without Owning Outcomes This is the Business of Tech.    Supported by:  https://mailprotector.com/mspradio/  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.
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17 MIN
AI for MSPs: Navigating Governance, Quality Control, and New Procurement Guidelines
DEC 16, 2025
AI for MSPs: Navigating Governance, Quality Control, and New Procurement Guidelines
Analyst firm Forrester has projected that AI-native cloud solutions could generate $20 billion in revenue by 2026, significantly reshaping enterprise IT operations. However, the transition to these solutions raises concerns about governance gaps that could lead to outages. Organizations are increasingly redesigning their systems across various sectors, including education and infrastructure financing, to manage the risks associated with AI. This shift is underscored by a recent Gallup poll indicating that 45% of U.S. employees are using AI at work, reflecting a growing reliance on AI tools for operational efficiency.The term "SLOP" has been designated as Merriam-Webster's 2025 Word of the Year, highlighting the cultural implications of AI's integration into daily communication. This term encapsulates the challenges of quality control in AI outputs, as the rapid scaling of AI tools often outpaces human judgment. Managed Service Providers (MSPs) are urged to focus on helping clients discern which AI outputs are reliable and which require scrutiny, emphasizing the need for quality control over mere automation.In the education sector, a notable trend is the adoption of oral exams to assess student learning, ensuring evaluations reflect genuine understanding rather than reliance on AI-generated content. Additionally, major tech companies like Microsoft and Google are adopting innovative financing strategies, such as short-term leasing agreements for computing power, to mitigate financial risks associated with AI infrastructure investments. These strategies allow companies to scale their AI capabilities while maintaining flexibility in their financial commitments.For MSPs and IT service leaders, the evolving landscape of AI presents both challenges and opportunities. The emphasis on governance and quality control in AI tools indicates a shift in how organizations will approach AI adoption, necessitating new validation steps and risk models. MSPs can leverage this moment by providing guidance on AI evaluation and compliance, ensuring that clients can navigate the complexities of AI integration while minimizing potential liabilities. Four things to know today 00:00 AI Adoption Surges as Forrester, Gallup, and Merriam-Webster Signal a Quality Problem04:40 -Education and Big Tech Respond to AI by Reworking Assessment and Risk Models07:13 OMB Uses Procurement Power to Set Federal Standards for Truthful, Unbiased AI Tools09:11 Disney Sets AI Rules:  This is the Business of Tech.    Supported by:  https://cometbackup.com/?utm_source=mspradio&utm_medium=podcast&utm_campaign=sponsorship  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.
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13 MIN
AI for MSPs: Navigating Hiring Challenges and IT Spending Trends in 2025
DEC 15, 2025
AI for MSPs: Navigating Hiring Challenges and IT Spending Trends in 2025
Global IT spending is projected to reach its highest level in 30 years, driven primarily by investments in artificial intelligence (AI) and cloud services. According to a report from the International Data Corporation, spending on hardware, software, and IT services is expected to rise by 14%, marking the fastest growth rate since 1996. However, the benefits of this spending surge are not being realized by Managed Service Providers (MSPs), as hyperscalers dominate the market by building extensive AI infrastructure and integrated platforms. This shift in control raises questions about the future value proposition for MSPs, who may find themselves increasingly marginalized.Small businesses are experiencing hiring challenges despite a reported increase in job growth plans. The National Federation of Independent Business Jobs report indicates that 33% of small business owners have unfilled job openings, with 19% planning to create new jobs in the next three months. However, 56% of these businesses attempted to hire in November, with half citing a lack of suitable candidates. Compounding this issue, federal statistical agencies are facing significant staffing and budget cuts, leading to a decline in the availability of reliable economic data. This erosion of data could hinder small businesses' ability to make informed hiring and investment decisions.In a notable leadership change, Jim Siders has been appointed CEO of Shield Technology Partners, an IT services platform focused on integrating AI with operational expertise. Siders aims to enhance service delivery through AI innovations, positioning Shield as a vital resource for businesses in sectors like construction and healthcare. This move reflects a broader trend of IT services being restructured as AI-driven platforms rather than traditional roll-ups, emphasizing the importance of operational discipline and clean data in leveraging AI effectively.The episode highlights a concerning trend in corporate spending on AI, where companies allocate 93% of their budgets to technology and only 7% to the people who will utilize it. This imbalance can lead to a decline in trust among employees and an increase in the use of unapproved AI tools, complicating compliance and operational efficiency. For MSPs and IT service leaders, the key takeaway is the necessity to shift focus from merely adopting technology to fostering a disciplined approach to AI integration, emphasizing governance, workflow redesign, and clear decision-making boundaries to ensure that clients can navigate the complexities of AI effectively. Four things to know today00:00 Global IT Spending Hits 30-Year High as AI and Cloud Investments Accelerate, IDC Reports05:24 Small Businesses Plan More Hiring but Still Can’t Find Qualified Workers, NFIB Reports08:33 Shield Names Former Palantir CIO Jim Siders CEO as It Builds an AI-First IT Services Platform With OpenAI and Thrive11:19 Deloitte: Lopsided AI Spending, Declining Trust, and Shadow AI Signal a Growing Management Failure This is the Business of Tech.     Supported by:  https://saasalerts.com/mspradio/  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.
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14 MIN
MSP Cybersecurity: Transforming Security from Cost Center to Business Growth Driver
DEC 14, 2025
MSP Cybersecurity: Transforming Security from Cost Center to Business Growth Driver
Scott Alldridge, CEO of IP Services and author of the Visible Ops series, emphasizes the necessity of viewing cybersecurity as a growth driver rather than a cost center. He argues that the increasing sophistication of cyber threats, which now target small businesses, necessitates a shift in perspective. Aldridge highlights that organizations must recognize cybersecurity as essential for survival, framing it as revenue protection and enablement. He cites the example of MGM, which suffered a significant ransomware attack that resulted in over $140 million in losses, underscoring the urgency for businesses to prioritize cybersecurity.Aldridge discusses the importance of measurable indicators to demonstrate improvements in security posture. He advocates for regular vulnerability scanning and penetration testing, moving beyond the outdated practice of annual assessments. He notes that organizations should conduct these tests quarterly or even monthly to adapt to the evolving threat landscape. Metrics such as Mean Time to Detect (MTTD) and Mean Time to Respond (MTTR) are critical for assessing the effectiveness of cybersecurity measures and ensuring timely responses to potential threats.The conversation also touches on the human factor in cybersecurity, emphasizing the need for robust training and awareness programs to mitigate risks associated with employee actions. Aldridge stresses that leadership commitment is crucial for fostering a culture of security within organizations. He advocates for a philosophical approach to cybersecurity, including the adoption of frameworks like Zero Trust, which emphasizes strict access controls and continuous monitoring.For Managed Service Providers (MSPs) and IT leaders, the episode underscores the importance of integrating cybersecurity into business strategy. By framing cybersecurity as a critical component of business continuity and reputation management, MSPs can better communicate its value to clients. The discussion also highlights the need for ongoing education and adaptation to new threats, ensuring that organizations remain resilient in the face of cyber challenges. Viewers can get free e-copy of the book, “Virtual Ops Cybersecurity” by texting SECURE25 to 541-359-1269”  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.
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21 MIN
MSP Cybersecurity Risks: OpenAI's Warning on AI Models and Zero-Day Exploits
DEC 12, 2025
MSP Cybersecurity Risks: OpenAI's Warning on AI Models and Zero-Day Exploits
OpenAI has released GPT 5.2, a new model that reportedly outperforms industry professionals across 44 occupations in benchmark tests, completing tasks over 11 times faster and at less than 1% of the cost of expert professionals. This development follows a declaration of urgency from CEO Sam Altman, who highlighted the need to enhance ChatGPT's capabilities in response to competition from Google's Gemini 3. The implications for Managed Service Providers (MSPs) are significant, as the model aims to improve productivity and efficiency in various professional settings, potentially reshaping workflows and service delivery.In a related move, the Walt Disney Company has entered a three-year licensing agreement with OpenAI, investing $1 billion to allow the integration of over 200 characters from its franchises into OpenAI's Sora video generation tool. This partnership is designed to enhance user engagement while respecting creator rights through licensing fees. Concurrently, Disney has filed a cease and desist letter against Google for alleged copyright infringement, claiming that Google has been distributing copyrighted content from its library without authorization. This dual approach of licensing and litigation illustrates the complexities of copyright in the AI era, particularly for smaller companies lacking the enforcement capabilities of larger entities.The episode also discusses the U.S. government's response to AI governance, including an executive order from President Trump aimed at preventing states from enacting regulations that could hinder the AI industry. This order reflects a broader tension within the Republican coalition regarding the potential risks of unregulated AI, such as job displacement. Additionally, a ruling by the Penn Guild against Politico highlights the importance of human oversight in AI applications within journalism, emphasizing that AI cannot replace the accountability inherent in human reporting.For MSPs and IT service leaders, the key takeaway is the necessity of treating AI not merely as a tool but as a process change that requires governance and risk management. As AI technologies become more integrated into workflows, the potential for legal exposure increases if they are deployed without adequate oversight. MSPs that focus on helping clients navigate these complexities and implement robust governance frameworks will be better positioned to provide value and mitigate risks associated with emerging technologies. Three things to know today 00:00 As OpenAI and Google Advance AI Models, Disney’s Licensing and Lawsuits Highlight the Real Stakes06:58 Trump Pushes AI Deregulation While Unions and Agencies Enforce Accountability, Exposing a Growing Governance Gap10:29 AI, Quantum, and the Myth of Inevitable Adoption: What CIO Guidance and Microsoft’s History Reveal About Real Tech Value This is the Business of Tech.     Supported by:  https://scalepad.com/dave/https://getflexpoint.com/msp-radio/   💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.
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17 MIN