The Cone of Shame Veterinary Podcast

Dr. Matthew Richardson, veterinary practice owner and director of the Veterinary Sustainability Alliance, joins Dr. Andy Roark to address a growing challenge in veterinary medicine: how clinics can reduce their environmental impact without sacrificing patient care or profitability. He breaks down healthcare’s carbon footprint and shares practical, real-world changes clinics can implement, from energy-efficient upgrades to reducing anesthetic gases. They also introduce the Green PAW Certification, a step-by-step program designed to help practices take measurable, sustainable action.Links: https://veterinarysustainabilityalliance.orgDr. Richardson holds a BA in Ecology and Evolutionary Biology, a PhD in Zoology and a DVM degree. He is a small animal practitioner licensed in British Columbia and Ontario, owns The Animal Cinic in Toronto and has a special interest in environmentally sustainable practice. The Animal Clinic was the first clinic in North America to receive the Green Paw Certification for sustainability. He is the Past-President of the OVMA and The Farley Foundation, the co-founder and chair of the OVMA’s Sustainability Committee, Director of the Veterinary Sustainability Alliance and member of the CVMA Sustainability Advisory Group. A keen year-round cyclist and advocate for active transportation, Dr. Richardson can often be found on his bike or with a camera in his hand (or sometimes both).Mentioned in this episode:Uncharted Practice Owner Summit at NAVC SkillShopOwning a veterinary practice comes with challenges no one teaches you in school. The Uncharted Practice Owner Summit, hosted at NAVC SkillShop in Orlando, is a hands-on leadership workshop designed to help owners strengthen their teams, improve operations, and make confident business decisions. This small-group, working session focuses on real-world tools and honest conversations, not passive lectures. Spots are limited. Register now!Register for Uncharted Practice Owner Summit at NAVC SkillShop here!On Demand Team Training BundleGreat medicine can still lead to tough conversations with clients. The Team Training Bundle gives your veterinary team practical tools to handle angry clients and communicate clearly in the exam room, so every interaction builds trust instead of tension. Flexible, on-demand training makes it easy to strengthen communication across your entire clinic.Learn more about the Team Training Bundle here!Office Hours w/ Dr. Andy RoarkInside the Uncharted Veterinary Community, Dr. Andy Roark hosts Office Hours where veterinary leaders can bring real-world challenges and get practical guidance from someone who understands the realities of practice life. These sessions give veterinarians, practice managers, and team leaders a chance to ask questions, workshop difficult situations, and gain perspective on issues like team dynamics, communication, burnout, and clinic operations. Instead of navigating leadership challenges alone, members get direct access to Andy’s insight along with the support of a community of veterinary professionals working through many of the same challenges.Register for Office Hours here!Learn more about Simparica Trio here!

Dr. Kat Sutherland (PhD), assistant professor at the Ontario Veterinary College, joins Dr. Andy Roark to tackle a question every new grad wrestles with, how do you speak up and create change without feeling like you’re overstepping? In this episode, they dive into change management for early career veterinarians, unpacking the real barriers like confidence dips, imposter syndrome, and unclear communication skills. You’ll hear practical strategies for getting buy-in from your team, navigating resistance, and advocating for yourself without burning bridges. They also explore the reality that not every idea lands, not every change happens quickly, and sometimes success is simply doing your best within your control. If you’ve ever felt unheard, hesitant, or unsure how to lead as a new doctor, this conversation will leave you feeling more grounded, capable, and ready to take thoughtful action. This episode is brought to you by Hill's Pet Nutrition!AVMA Landing Page with info for registration: https://www.avma.org/events/avma-convention?gad_source=1&gad_campaignid=23627178955&gbraid=0AAAAAoVzcHYPsfiSRGJpEBl-1N6zrUTh1&gclid=CjwKCAjw1N7NBhAoEiwAcPchp0NyVcJaJlNGK1w599SAxBZS9kWb2hroimNavrQQRgLOaZ7fxPhENBoCW1EQAvD_BwEhttps://www.avma.org/events/avma-convention/what-is-the-costKat is an educator and researcher in the area of veterinary professional-client-patient interactions, and an assistant professor at the Ontario Veterinary College (OVC). Kat's research with the Relationship-Centred Veterinary Medicine at the OVC team explores how communication and relationships in veterinary medicine can be enhanced to improve the lives of animals and the people who care for them. She is passionate about teaching, and enjoys supporting student veterinarians and practicing veterinary professionals in developing their clinical communication and relationship-building skills.

Dr. Peter Weinstein, veterinarian and independent ownership advocate, joins Dr. Andy Roark to explore why more veterinarians are choosing to own their practices and step away from corporate structures. They break down the resurgence of independent veterinary practice ownership, including the financial realities, student debt concerns, and the desire for autonomy and purpose driving this shift. If you’ve ever wondered whether owning a veterinary practice is still possible or worth it, this episode will challenge your assumptions. Gang, let’s get into this episode.Dr Peter Weinstein is a husband, father, pet parent, veterinarian and leader. He has been involved with virtually all aspects of veterinary practice from a 15-year-old kennel kid to a hospital owner. Organized veterinary medicine has been a passion as well with various roles and leadership and presidencies of Southern California VMA, California VMA, and Vet Partners. He is a published author, most notably of the E-Myth Veterinarian-Why Most Veterinary Practices Don’t Work and What to Do About It.Currently, he is teaching business and finance at the Veterinary College of Western University of Health Sciences. He likes to think of himself as a free-thinking change agent and disruptor who, because he has a daughter who is a recent graduate from veterinary school, is working for an even better veterinary profession in the future.Mentioned in this episode:Uncharted Practice Owner Summit at NAVC SkillShopOwning a veterinary practice comes with challenges no one teaches you in school. The Uncharted Practice Owner Summit, hosted at NAVC SkillShop in Orlando, is a hands-on leadership workshop designed to help owners strengthen their teams, improve operations, and make confident business decisions. This small-group, working session focuses on real-world tools and honest conversations, not passive lectures. Spots are limited. Register now!Register for Uncharted Practice Owner Summit at NAVC SkillShop here!On Demand Team Training BundleGreat medicine can still lead to tough conversations with clients. The Team Training Bundle gives your veterinary team practical tools to handle angry clients and communicate clearly in the exam room, so every interaction builds trust instead of tension. Flexible, on-demand training makes it easy to strengthen communication across your entire clinic.Learn more about the Team Training Bundle here!Learn more about Simparica Trio here!On Demand Team Training BundleGreat medicine can still lead to tough conversations with clients. The Team Training Bundle gives your veterinary team practical tools to handle angry clients and communicate clearly in the exam room, so every interaction builds trust instead of tension. Flexible, on-demand training makes it easy to strengthen communication across your entire clinic.Learn more about the Team Training Bundle here!

Dr. Jules Benson, DVM, founder of Tapetum Lucidum Consulting and a data strategist, joins Dr. Andy Roark to tackle a frustrating truth in the access to care conversation, lots of well-meaning advice for vets is not practical in real clinics with limited time, fixed protocols, and real-world overhead. They dig into the “iron triangle” of cost, quality, and access (the good, fast, cheap problem), and why defining “quality” often gets tangled up with “most advanced care.” Along the way, they talk about client trust as a process issue, how most practice websites fail to differentiate who they are for, and why strategy means saying no, including being clear about what a clinic will not do. They explore stratified care models like nonprofit care, mobile practice, focused care centers, and urgent care, and the idea of a community of care that hands clients off appropriately. Gang, let’s get into this episode. Keywords: veterinary access to care, veterinary client communication, veterinary practice strategy, cost quality access Dr. Jules Benson is the Principal at Tapetum Lucidum Consulting and the 2025 Chair at the Veterinary Innovation Council (VIC). With over two decades as a practitioner, industry executive, strategist, and data and technology leader, his focus lies in identifying and applying innovation that can improve the lives of pets, pet families, and veterinary healthcare teams.Mentioned in this episode:Uncharted Practice Owner Summit at NAVC SkillShopOwning a veterinary practice comes with challenges no one teaches you in school. The Uncharted Practice Owner Summit, hosted at NAVC SkillShop in Orlando, is a hands-on leadership workshop designed to help owners strengthen their teams, improve operations, and make confident business decisions. This small-group, working session focuses on real-world tools and honest conversations, not passive lectures. Spots are limited. Register now!Register for Uncharted Practice Owner Summit at NAVC SkillShop here!Office Hours w/ Dr. Andy RoarkInside the Uncharted Veterinary Community, Dr. Andy Roark hosts Office Hours where veterinary leaders can bring real-world challenges and get practical guidance from someone who understands the realities of practice life. These sessions give veterinarians, practice managers, and team leaders a chance to ask questions, workshop difficult situations, and gain perspective on issues like team dynamics, communication, burnout, and clinic operations. Instead of navigating leadership challenges alone, members get direct access to Andy’s insight along with the support of a community of veterinary professionals working through many of the same challenges.Register for Office Hours here!On Demand Team Training BundleGreat medicine can still lead to tough conversations with clients. The Team Training Bundle gives your veterinary team practical tools to handle angry clients and communicate clearly in the exam room, so every interaction builds trust instead of tension. Flexible, on-demand training makes it easy to strengthen communication across your entire clinic.Learn more about the Team Training Bundle here!Learn more about Simparica Trio here!

Dr. Nathan Peterson, DVM, DACVECC, takes us straight into one of the most uncomfortable questions in veterinary medicine: are we sometimes prolonging suffering, and what does that do to our teams? In this episode, Dr. Andy Roark and Dr. Peterson unpack medical futility, moral distress, and veterinary burnout in a way that feels both honest and actionable. They explore what happens when technicians feel stuck providing care that conflicts with their values, and why that tension matters more than we think. You’ll hear practical ideas like creating psychological safety, building a “pause button” for team concerns, and even introducing ethical rounds to navigate tough cases together. If you’ve ever wrestled with end-of-life decisions, team conflict, or the emotional weight of patient care, this conversation will leave you thinking differently and leading better. Gang, let’s get into this episode!Mentioned in this episode:On Demand Team Training BundleGreat medicine can still lead to tough conversations with clients. The Team Training Bundle gives your veterinary team practical tools to handle angry clients and communicate clearly in the exam room, so every interaction builds trust instead of tension. Flexible, on-demand training makes it easy to strengthen communication across your entire clinic.Learn more about the Team Training Bundle here!Learn more about Simparica Trio here!Office Hours w/ Dr. Andy RoarkInside the Uncharted Veterinary Community, Dr. Andy Roark hosts Office Hours where veterinary leaders can bring real-world challenges and get practical guidance from someone who understands the realities of practice life. These sessions give veterinarians, practice managers, and team leaders a chance to ask questions, workshop difficult situations, and gain perspective on issues like team dynamics, communication, burnout, and clinic operations. Instead of navigating leadership challenges alone, members get direct access to Andy’s insight along with the support of a community of veterinary professionals working through many of the same challenges.Register for Office Hours here!Uncharted Practice Owner Summit at NAVC SkillShopOwning a veterinary practice comes with challenges no one teaches you in school. The Uncharted Practice Owner Summit, hosted at NAVC SkillShop in Orlando, is a hands-on leadership workshop designed to help owners strengthen their teams, improve operations, and make confident business decisions. This small-group, working session focuses on real-world tools and honest conversations, not passive lectures. Spots are limited. Register now!Register for Uncharted Practice Owner Summit at NAVC SkillShop here!