<p>Conversation with Karin Hurt, co-author of <em>Powerful Phrases for Dealing with Workplace Conflict – What to Say Next to De-Stress the Workday, Build Collaboration and Calm Difficult Customers.</em> As the world of pharmacy continues to be disrupted and varying forms of conflict bubbling, we discuss the four dimensions of constructive conflict – connection, clarity, curiosity and commitment. We also highlight supplemental resources from the authors to navigate courageous and impactful conversations.</p>