<p>This episode featured Sam, a Team Lead in a financial technology call center.</p> <p>Like the last episode, we pulled a tarot card. Per the card, we spoke on possibilities.</p> <p>We also spoke on some customer service nightmares, empathy, the backend of call center calls and customer service misconceptions.</p> <p>Hopefully, this episode finds you at a time where it can make a difference in your dealings with retailer workers, or service industry professionals. If you work in any of those industries, my hat’s off to you. I hope you get some respite this holiday season and are taking care of yourself.</p>