This is a first – and a very special guest for the podcast because it’s an interview with one of my best web design clients!Gary Sigrist, founder and CEO of Safeguard Risk Solutions hired me back in 2012 to do branding, graphic and web design for his new company. What he didn’t know at that time was that I was very green and new to the industry.Fast forward to 2026, his company is STILL a client of my agency In Transit Studios and he remains one of our best clients to date.We did into:What business owners are looking for in a creative/design/marketing partnerHow good communication and responsiveness made them feel like my only clients and build immediate trustWhat his thoughts were when I told him I was selling the agency and brining in a new CEOWhat my agency continues to do to keep his trust and business going after 14 yearsHis reaction to when I let him know my hourly rate was doublingAnd much moreIt was so great to reconnect with Gary and to take a little trip down memory lane but more importantly, it was awesome to hear so many of these great lessons in business from HIS perspective as a client. Hope it helps you in your web design business as well so you can find your next “Gary, A client!”Head to the show notes to get all links and resources we mentioned, along with a full transcription of this episode at joshhall.co/423