<p>Timestamps0:00 Opening Thoughts &amp; Introductions13:05 Engagement Optimised Matchmaking (EOMM)43:15 Matchmaking55:10 The Community Is Getting Angrier?1:15:50 State of Balance1:31:28 Outlier Heroes1:42:18 Release Cycle &amp; Hero Schedule2:05:45 Professional Play &amp; The Glass Ceiling of Hero Shooters2:38:40 Concluding Thoughts</p><p><br></p>