Transform NOW

In this episode, Satish Shenoy talks with three SS&C Blue Prism customers: Roopa Parekh, Head of Intelligent Automation at L3Harris, Hussam Gaoro, Head of Intelligent Automation at BDC, and Jesse Tutt, Program Director of Intelligent Automation at Alberta Health Services. Each shares their company's journey integrating AI into their automation platforms.

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What we discussed with Roopa, Hussam and Jesse:

* AI implementation and scaling challenges and how to drive adoption

* How GenAI is being integrated successfully with digital workers

* AI/automation integration and impact measurement

* AI governance prerequisites and organizational changes

* Developer capacity building for resource-constrained programs

* Intelligent automation benefit realization reporting

* Emerging automation opportunities

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In this episode, Transform NOW co-hosts Brad Hairston and Michael Marchuk banter about some interesting recent news headlines in the world of automation and AI.

News stories covered in this episode:

• Can AI be governed before it governs us? https://www.ey.com/en_in/insights/forensic-integrity-services/can-ai-be-governed-before-it-governs-us

• Empathy can't be automated, neither can financial guidance - https://www.financial-planning.com/opinion/why-ai-tools-wont-replace-financial-advisors

• Agentic AI autonomy grows in North American enterprises https://www.artificialintelligence-news.com/news/agentic-ai-autonomy-grows-in-north-american-enterprises/

• It's Hard to Feel the AGI https://tensorlabbet.com/2025/11/30/hard-to-feel-agi/

• Apple AI chief steps down following Siri setbacks https://www.theverge.com/news/835466/apple-ai-chief-john-giannandrea-steps-down-siri

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Join host Michael Marchuk on the Transform NOW Podcast as he converses with Bryan Murphy, CEO of Smartling, an AI-powered translation platform serving top global clients like Coinbase and Lyft. With two decades of experience in leadership roles across various sectors, Brian shares valuable insights into how AI can be seamlessly embedded into business workflows for enhanced efficiency, speed, and customer engagement. Learn about the potential, challenges, and future of AI implementation in organizations, and discover strategies to foster a culture of rapid innovation and operational excellence. Don't miss this in-depth discussion on AI's transformative power and its implications for the future of business.

Here's what we talked with Bryan about:

-AI is exciting for engineers, but comes with challenges.

-Many enterprise projects fail to deliver value.

-Focus on use cases tied to measurable outcomes.

-Transformation involves significant change management.

-Innovation requires ongoing support and maintenance.

-Avoid high-risk projects without clear value.

-Effective project management is crucial for success.

-Change management is a major part of technology transformation.

-Engineers often face daily drudgery in application support.

-Understanding project dynamics is key to success.

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In this episode, host Michael Marchuk sits down with Chris Condon, the founder and CEO of Aircon, to discuss the revolutionary impact of AI on the logistics industry. Chris, an industry veteran, shares his journey from traditional logistics to innovative AI-driven solutions, highlighting the synergy between artificial intelligence and global supply chains. They explore the intricacies of modernizing logistics, the challenges and opportunities presented by AI, and what the future holds for freight forwarding. Key topics include AI adoption barriers, the role of machine learning, the value of predictive analytics, and the evolving landscape of global air freight. Don't miss this insightful conversation on the future of logistics!

Here's what we discussed with Chris:

-Maximizing Capacity and Predictive Analytics

-Cultural Barriers and AI Integration

-AI in Quoting and Booking

-AI's Role in Customer Relationships and Cost Efficiency

-Challenges in Air Freight Visibility

-AI and Digital Twins in Logistics

-Global Data Challenges and AI Predictions

-Future Disruptions in Logistics

-Revising Roles for Better Customer Service

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